Haley Moore
Tampa,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Eager to continue career in leadership and education.
Overview
6
6
years of professional experience
Work History
Center Director
ChenMed
06.2022 - Current
- Manages overall performance of the operational, economical, sales and people-related center level goals
- Partners closely with the center’s clinical leadership to ensure patient care, service and clinical metrics, goals and objectives meet and/or exceed expectations
- Owns and operates an average annual budget in excess of $20M for a medical center; staffing up to 30 employees and regularly servicing an average of less than 12,000 patients per year
- Leads growth strategy for center around membership growth and community outreach
- Leads people, coordinates and inspires the team and achieves results under challenging circumstances
Practice Manager/Contractor
Potentia Therapeutics
12.2020 - 12.2022
- Oversee all day to day clinic operations including managing all clinic schedules, conducting new employee onboarding and training, maintaining all patient and employee files, and resolving any patient satisfaction or billing issues.
- Develop key performance indicators and track organizational success daily.
Practice Manager
ConvenientMD Urgent Care
03.2020 - 12.2020
- Oversee daily clinic operations, enforce all policies and procedures, and provide clinic and project data directly to corporate leaders to support organizational growth
- Plan and execute Covid-19 testing locations across the State of New Hampshire. This included, but was not limited to, finding locations, hiring teams, partnering with local labs, and accurately reporting all results to patients in a timely manner.
Case Manager/Error Prevention Specialist
Department of Health and Human Services
07.2017 - 03.2020
- Coordinated services with other local and state agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Mentor new hires and develop team members
Education
Doctoral Degree - Healthcare Administration
MCPHS University
Boston, MA12.2024
Master of Arts - Communications
Southern New Hampshire University
Manchester, NH05.2019
Bachelor of Science - Health Services Management
Daniel Webster College
Nashua, NH12.2016
Skills
- Office/Center Management
- Employee Orientation & Evaluation
- Preparing and administering budgets
- Human Resources
- Enrollment
- Recruiting
- Billing
- Payroll
- Workers' Compensation
- Interviewing
- Quality Assurance
- Accounts Receivable
- Accounting
- Computer networking
- QuickBooks
- Process improvement
Assessments
- Supervisory skills: Motivating & assessing employees, Proficient, 10/01/20
- Administrative assistant/receptionist, Proficient, 03/01/22
- Scheduling, Proficient, 03/01/22
- Attention to detail, Proficient, 03/01/22
- Verbal communication, Proficient, 03/01/22
- Office manager, Proficient, 10/01/20
- Customer service fit, Proficient, 02/01/22
- Analyzing data, Proficient, 08/01/21
Timeline
Center Director
ChenMed
06.2022 - Current
Practice Manager/Contractor
Potentia Therapeutics
12.2020 - 12.2022
Practice Manager
ConvenientMD Urgent Care
03.2020 - 12.2020
Case Manager/Error Prevention Specialist
Department of Health and Human Services
07.2017 - 03.2020
Doctoral Degree - Healthcare Administration
MCPHS University
Master of Arts - Communications
Southern New Hampshire University
Bachelor of Science - Health Services Management
Daniel Webster College
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