Haley Moore

• Changed standard process and procedure after making cost analysis of consignment program
• Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
• Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
• Increased Company 5 star reviews by over 25% in two years!

• Greet and assist customers with jewelry services, repairs, and custom design requests.
• Provide friendly, knowledgeable, and thorough service to all customers, ensuring a positive experience.
• Build and maintain strong customer relationships through exceptional service and attention to detail.
Estimate Processing & Notifications
• Promptly process all incoming estimates for jewelry services and custom designs.
• Notify sales associates or customers of any additional work needed or changes in service scope.
• Audit and manage due dates for all ongoing projects, ensuring all deadlines are met.
• Coordinate job flow efficiently, balancing customer expectations with available resources.
• Ensure all repairs and custom work are completed according to established timelines.
• Place orders for metals, materials, and parts promptly, ensuring all required components are available for ongoing projects.
• Collaborate with team members to meet sales goals and cross-sell both services and products.
• Actively contribute to team efforts by sharing product knowledge and promoting company services.
• Communicate clearly and regularly with customers regarding project progress, completion timelines, and pricing.
• Follow up with customers to ensure satisfaction and address any concerns or questions promptly.
Record Keeping & Workflow Monitoring
• Maintain accurate records of all projects, including service details, pricing, and deadlines.
• Monitor and audit workflow throughout the day to ensure processes run smoothly.

• Informed financial decisions by analyzing financial information to forecast business, industry or economic conditions.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Conducted research on insurance packages and investment options to generate client recommendations.
• Remained impartial in order to advise clients based on circumstances.
• Collected premiums on or before effective date of coverage.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Resolved concerns with products or services to help with retention and drive sales.
• Devised innovative strategies to improve customer satisfaction scores and meet company goals.
• Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
• Increased efficiency and team productivity by promoting operational best practices.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Recorded product or service failure complaints and notified appropriate departments.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Carried out opening and closing functions to meet operational needs underpinning strong customer service.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Revised work practices to improve efficiency, boost quality and meet production goals.
• Supported Supervisor by preparing production reports and collating quality documentation.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
• Managed records and documentation for payroll, inventory control and workflow.
• Submitted documentation and reports to upper management.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Increased brand awareness, developing technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
• Maintained high level of understanding of industry standards and trends.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Handled 50 calls per day to address customer inquiries and concerns

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.

• Assisted patrons with seating by giving directions and lighting paths.
• Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Provided information about current and future events at facility.
• Sold admission, processed payments and issued tickets.
• Directed ticket holders to seats and facility locations.
• Monitored social media and online sources for industry trends.
• Maintained excellent attendance record, consistently arriving to work on time.
• Created and maintained reports of sold tickets and payments received
• Greeted over 100 customers per day and determined best approach to provide optimal service

• Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
• Prepared and distributed team-based communications to foster collaboration and enhance team morale.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Designed insightful and attractive presentations.
• Kept reception area clean and neat to give visitors positive first impression.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.

• Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.