Haley Moritz
Virginia Beach,VA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
VBA Medical Service Coordination
UnitedHealth Group
03.2024 - Current
- Performed case management duties such as tracking claim status, providing updates, and following up on pending issues.
- Monitored compliance with applicable laws, regulations, policies and procedures.
- Provided information to patients on available appointment times and clinic policies.
Administrative Assistant/ Quality Control
Nurturing Hearts Home Healthcare
Virginia Beach, VA
07.2023 - 12.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handle all administrative duties and complete by due dates
- Managed database systems containing customer contact information.
- Handle patient/client files
Administrative Assistant
Mary's Child & Pet Care
Remote, VA
04.2022 - 05.2023
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed recruiting strategies to identify qualified candidates and build network
- Scheduled appointments, meetings and events for management staff.
Customer/Sales Associate (Seasonal)
Orvis
Remote, VA
09.2022 - 01.2023
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customers questions about sizing, accessories, and merchandise care
- Managed returns, exchanges and refunds in accordance with company policy
Customer Service Representative
Yard Cards & Storks
Virginia Beach, VA
08.2020 - 08.2022
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Construction Management
National American University - Rapid City
Rapid City, SDHigh School Diploma -
Heritage High School
Lynchburg, VASkills
- Scheduling
- Data Entry
- Database Management
- Computer Skills
- Call Management
- Call Center Operations
- Team Collaboration
- Analytical and Critical Thinking
Timeline
VBA Medical Service Coordination
UnitedHealth Group
03.2024 - Current
Administrative Assistant/ Quality Control
Nurturing Hearts Home Healthcare
07.2023 - 12.2023
Customer/Sales Associate (Seasonal)
Orvis
09.2022 - 01.2023
Administrative Assistant
Mary's Child & Pet Care
04.2022 - 05.2023
Customer Service Representative
Yard Cards & Storks
08.2020 - 08.2022
Some College (No Degree) - Construction Management
National American University - Rapid City
High School Diploma -
Heritage High School
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