Summary
Overview
Work History
Education
Skills
Timeline
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Haley Morman

Fernley,NV

Summary

Outgoing professional offering several years of experience in fast-paced environments. Proven customer service, multitasking and organization skills. Always works to drive customer loyalty and increase sales.

Overview

4
4
years of professional experience

Work History

Online Grocery Associate

Walmart
Fernley, NV
03.2023 - 12.2023
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Provided customer support for technical issues related to the online ordering process.
  • Maintained accurate records of all orders placed through the website.
  • Responded promptly to inquiries from customers regarding their online grocery orders.
  • Provided training and support for new employees joining the company's online grocery team.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.
  • Assisted teammates with daily tasks during peak periods.
  • Scanned items when pulling from shelves to update system stock information.
  • Greeted customers and answered product or service questions.
  • Asked store associates for help locating missing products.

Crew Member

Chipotle
Albuquerque, NM
05.2022 - 03.2023
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Processed payments on cash register and counted back bills and change to patrons.

Sandwich Artist

SUBWAY®Restaurants
Albuquerque, NM
06.2020 - 09.2021
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Organized inventory for efficient restocking of products.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Followed established procedures for handling money transactions accurately.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Upsold additional items to increase store profits.
  • Replenished condiments and other supplies at front counter areas.
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Adhered strictly to cash handling policies and procedures.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Assisted team members during peak hours when necessary.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Kept customer and food preparation areas clean and well-organized.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.

Education

High School Diploma -

Albuquerque High School
Albuquerque, NM
05-2022

Skills

  • Order Accuracy
  • Heavy Lifting
  • POS System Operation
  • Product Rotation
  • Barcode scanning
  • Customer Engagement
  • Cleaning and organization
  • Cash Handling
  • Problem-Solving
  • Customer Service
  • POS Systems

Timeline

Online Grocery Associate

Walmart
03.2023 - 12.2023

Crew Member

Chipotle
05.2022 - 03.2023

Sandwich Artist

SUBWAY®Restaurants
06.2020 - 09.2021

High School Diploma -

Albuquerque High School

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Haley Morman