Summary
Overview
Work History
Education
Skills
Timeline
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Haley Mosher

Stafford,VA

Summary

Driven and energetic professional with a proven track record in customer engagement and sales transactions at Hollister. Excelled in maintaining high levels of cleanliness and organization, enhancing customer satisfaction and loyalty. Demonstrated quick learning ability and exceptional teamwork skills, contributing to a positive and efficient work environment.

Overview

5
5
years of professional experience

Work History

Ice Cream Scooper

Lolly's Creamery
10.2023 - 05.2024
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Provided exceptional customer care through active listening skills and addressing concerns promptly.
  • Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
  • Maintained cleanliness and organization in establishment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Associate

Hollister
04.2020 - 06.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Pet Sitter

Self-employeed
05.2019 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
  • Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.

Babysitter

Self-employeed
05.2019 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.

Shift Leader

Walgreens
Fredericksburg, Virginia
05.2024 - 07.2024
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Education

Associate of Science - Psychology

Old Dominion University
Norfolk, VA
05.2026

Skills

  • Quick Learner
  • Energy and enthusiasm
  • Sales Transactions
  • Proper Sanitation Practices
  • Cash handling proficiency
  • Customer Engagement
  • Guest service
  • Brand Promotion
  • Cleaning and organization
  • Patience and Empathy
  • POS system expertise
  • Greeting customers
  • Cash Register Operation
  • Teamwork
  • Flexible Schedule
  • Serving

Timeline

Shift Leader

Walgreens
05.2024 - 07.2024

Ice Cream Scooper

Lolly's Creamery
10.2023 - 05.2024

Sales Associate

Hollister
04.2020 - 06.2020

Pet Sitter

Self-employeed
05.2019 - Current

Babysitter

Self-employeed
05.2019 - Current

Associate of Science - Psychology

Old Dominion University
Haley Mosher