Haley Mulford

• Answered calls for Dolorology department
• Scheduled new patient, follow up appointments and in office procedures
• Requested records from other clinics prior to patients’ appointment as needed
• Managed pre and post procedure calls
• Coordinated with interpreter scheduler when needed to ensure we had interpreter available for appointments and procedures.
• Scan and uploaded insurance authorization letters to referrals
• Managed incoming faxes for department
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures

• Contribute to the customer service team's daily tasks, i.e
• Answering phones, taking and processing payments, checking clients in/out, room clients, clean and maintain the exam rooms and lobby, calling for records, etc
• Ensure compassionate communication between CSRs and clients when obtaining histories, presenting estimates, taking payments, finalizing paperwork for euthanasias, etc
• Train new CSR associates on all the daily tasks
• Uphold and enforce hospital and company policies, protocols and procedures
• Assist management with the following: Making sure associates take lunches on time and minimize overtime
• Ensuring associate satisfaction and retention
• Resolving minor client concerns or disputes
• Providing recommendations for improvements and/or changes to better the flow of the dept
• Report associate or client concerns
• Billing rescue accounts

• Inventory Management

• Ordering of Supplies

• Booking and Confirming Reservations

• Processing Payments on Point of Sale Terminal

• Stocking New Inventory

• Greeting Customers

• Preparing and Plating food orders

• Setting tables for large Parties

• Cleaning tables and dining area

• Anticipating the needs of the customer

• Communicating with fellow staff and Customers effectively and efficiently to ensure no mistakes are made.

• Customer Service Associate Ability to communicate clearly and concisely with both external customers and coworkers.

• Ability to document customer account activities thoroughly and concisely.

• Ability to clearly understand and respond appropriately to the issues that customers present.

• Ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues.

• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.

• Ability to make appropriate decisions on behalf of the customer quickly and effectively.

• Desire to continually learn.

• Solution orientated and self-motivated.

• Ability to effectively prioritize work time to ensure efficiency.

• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools.

• Fluency in Windows Operating Systems, Ubuntu and Microsoft Outlook.

• Answered calls for Dolorology department
• Scheduled new patient, follow up appointments and in office procedures
• Requested records from other clinics prior to patients’ appointment as needed
• Managed pre and post procedure calls
• Coordinated with interpreter scheduler when needed to ensure we had interpreter available for appointments and procedures.
• Scan and uploaded insurance authorization letters to referrals
• Managed incoming faxes for department
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures