Haley Muncey

Admitting Clerk/Receptionist

Houlton Regional Hospital

Houlton, ME

02.2021 - Current

Performed quality assurance checks on all documentation submitted by admitting staff members for accuracy.
Verified patient information and collected necessary documents to complete admission process.
Collected co-pays, verified insurance eligibility using web-based applications and entered data into system.
Complied with HIPAA guidelines when handling confidential patient information at all times.
Ensured compliance with HIPAA regulations related to patient privacy rights.
Demonstrated ability to use multiple computer systems simultaneously while entering data accurately.
Answered incoming calls from patients regarding registration inquiries.
Maintained accurate logs of patient demographics, insurance information, visitor log books.
Scanned documents into electronic health record system according to established procedures.
Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
Provided excellent customer service to all customers, including visitors, vendors and employees.
Collaborated with various departments within the facility to ensure efficient flow of admitting processes.
Completed registrations for laboratory work, surgical procedures and radiology.
Communicated with patients with compassion while keeping medical information private.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Scheduled and confirmed patient appointments and consultations.
Greeted patients, determined purpose of visit and directed to appropriate staff.