Summary
Overview
Work History
Education
Skills
Timeline
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Haley Muncey

Houlton

Summary

Dynamic and detail-oriented professional with extensive experience at Houlton Regional Hospital. Proven expertise in patient registration and appointment scheduling and phone operations, complemented by strong problem-solving abilities. Recognized for enhancing office organization and delivering exceptional customer service, ensuring a seamless experience for patients and staff alike. Proficient in documentation and reporting.

Overview

4
4
years of professional experience

Work History

Registration Clerk

Houlton Regional Hospital
02.2021 - Current
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.

Switchboard Operator

Houlton Regional Hospital
02.2021 - Current
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
  • Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
  • Announced important information and emergency notifications over PA system.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Answered calls on Number ring and engaged customers with friendly, professional demeanor.

Receptionist

Houlton Regional Hospital
02.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Maine Virtual Academy
Augusta, ME
06.2020

Skills

  • Problem-solving
  • Patient registration
  • Payment processing
  • Registration data intake
  • Experience with software
  • Follow-up skills
  • Office organization
  • Appointment scheduling
  • Typing speed
  • Verbal and written communication
  • Documentation and reporting
  • File maintenance

Timeline

Registration Clerk

Houlton Regional Hospital
02.2021 - Current

Switchboard Operator

Houlton Regional Hospital
02.2021 - Current

Receptionist

Houlton Regional Hospital
02.2021 - Current

Maine Virtual Academy

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Haley Muncey