Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Haley Naiser

Haley Naiser

Lexington,KY

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Care Representative

AutoVIN
Lexington, KY
05.2023 - Current
  • Managed appointment scheduling through inbound calls from customers.
  • Handled complex complaints, including scheduling conflicts and inspector-related problems.
  • Handled daily management of shared mailbox.
  • Performed confirmation of future appointments with customers through consistent outbound calling efforts.
  • Conducted outbound calls to address escalated emails for same-day appointment rescheduling.
  • Utilized Slack, SFS, AutoVin live, and Five9 platforms daily to address customer concerns.
  • Achieved proficiency in SFS through rapid learning.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Delivered customer support to high call load each shift.
  • Excelled in delivering high-impact outcomes at work.

Relationship Associate

Automotive Finance Corporation
Lexington, KY
04.2022 - Current
  • Collaborated with independent dealerships to sustain credit lines for vehicle floorplanning.
  • Handled clerical tasks including title scanning and check depositing.
  • Proficient in utilizing Cosmos DB and Oracle databases for efficient data management.
  • Maintained and strengthened connections with dealers, securing their loyalty to AFC.
  • Utilized Salesforce to monitor customer leads and track business development.
  • Collaborated with corporate to initiate pilot program for centralizing title holding location.
  • Ensured compliance with company policies related to privacy protection regulations.
  • Maintained accurate records of all customer interactions, transactions, inquiries, and complaints.
  • Analysed client financial statements to offer tailored advice and products.
  • Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
  • Assisted customers with product selection based on individual needs.

Director of Hospitality

ReMax Elite Realty
Lexington, KY
12.2021 - 03.2022
  • Oversaw team of 40+ agents at RE/MAX Elite Realty.
  • Managed integration of associates into phone system, copy machine, and mailroom.
  • Coordinated conference room bookings and maintained the reception area.
  • Managed sales and listing contract workflows.
  • Facilitated timely responses to correspondence, enhancing operational efficiency.
  • Ensured coffee/lunch area remained tidy and fully supplied.
  • Serve as the initial point of contact for associates' inquiries.
  • Reviewed and verified sales contracts and listing agreements for accuracy.
  • Reaffirmed decision to join the team while maintaining adherence to legal requirements.
  • Developed and scheduled posts on Canva for Facebook, Instagram, and Zillow.
  • Utilized Mailchimp for effective management of marketing campaigns across multiple realtors' businesses.
  • Contributed to the S.O.C. committee in organizing a fundraiser for homeless shelters.
  • Designed monthly mailers for clients using VistaPrint.

Administrative Assistant

Avon Protection
Lexington, KY
08.2021 - 12.2021
  • Handled receptionist duties while assisting HR manager with various administrative functions.
  • Facilitated visitor reception, routed incoming calls, and organized meetings for senior executives.
  • Managed reception area, acting as main contact for business.
  • Facilitated marketing initiatives within the facility.
  • Utilized Canva and Adobe Spark to create flyers for plant-wide communication.

Education

Digital and Mass Communications -

University of Kentucky
01.2021

High School Diploma -

Lafayette High School
01.2016

Skills

  • Google Suites
  • Experienced with Microsoft Office Suites
  • Adobe Creative Suite
  • Canva
  • Social media marketing
  • Social media management
  • Strategic Planning
  • IOS
  • QuickBooks
  • MailChimp Proficiency
  • Tableau
  • Salesforce
  • Slack
  • Hootsuite
  • SharePoint
  • Five9
  • AutoVIN live

Certification

  • Public Notary

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Customer Care Representative

AutoVIN
05.2023 - Current

Relationship Associate

Automotive Finance Corporation
04.2022 - Current

Director of Hospitality

ReMax Elite Realty
12.2021 - 03.2022

Administrative Assistant

Avon Protection
08.2021 - 12.2021

Digital and Mass Communications -

University of Kentucky

High School Diploma -

Lafayette High School

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Haley Naiser