Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Newberry

Caddo Mills,TX

Summary

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Quality Assurance Specialist

A3 Smart Home
09.2020 - 12.2023
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Front End Lead

US Foods
07.2019 - 09.2020
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Learned duties for various positions and provided backup at times of need.

Store Manager

Van Heusen
05.2016 - 04.2019
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.

Sales Associate

T.J. Maxx
07.2015 - 03.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Assistant Manager

Store More Self Storage
03.2014 - 06.2015
  • Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
  • Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
  • Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
  • Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
  • Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.

Education

High school or equivalent -

Terrell High School
Terrell, TX
05.2012

Skills

  • Sales
  • Merchandising
  • Team Building
  • Retail Management
  • Scheduling
  • Quality Assurance
  • QA/QC
  • Team Collaboration
  • Data Analysis
  • Performance Monitoring
  • Documentation and Reporting
  • Detail Oriented
  • Regulatory Compliance
  • Correction Action Planning
  • Relationship Building
  • Establishing and Enforcing Policy
  • Testing Processes
  • Sound Quality Management Techniques
  • Internal Audits
  • Analytical Thinking
  • Customer Service
  • Team Leadership
  • Attention to detail
  • Problem-solving abilities
  • Quality SOPs Development
  • Quality Issue Identification
  • Staff Training

Timeline

Quality Assurance Specialist

A3 Smart Home
09.2020 - 12.2023

Front End Lead

US Foods
07.2019 - 09.2020

Store Manager

Van Heusen
05.2016 - 04.2019

Sales Associate

T.J. Maxx
07.2015 - 03.2016

Assistant Manager

Store More Self Storage
03.2014 - 06.2015

High school or equivalent -

Terrell High School

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