Haley Nickols
Whitewater,WI
Summary
Proven team player and adept at time management, I excelled at my jobs by fostering positive experiences and resolving complaints efficiently, boosting loyalty. Skilled in emergency response and relationship building, I contributed to a welcoming environment, ensuring safety and satisfaction. My proactive approach and attention to detail drove operational improvements, enhancing team productivity and guest service quality.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
01.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Front Desk Staff Attendant
UW-Whitewater Visitor and Parking Services
11.2021 - 01.2024
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
Resident Assistant
UW-Whitewater
08.2022 - 05.2023
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Assisted residents in preparing for activity and social programs.
- Responded to room transfers, incident reports, and maintenance requests.
Education
Bachelor of Science - Psychology
University of Wisconsin, Whitewater
Whitewater, WI12-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Exceptional customer service
- Adaptive and creative
- Activity planning
- Supportive
- Relationship building
- Documentation and reporting
- Emergency response
Timeline
Barista
Starbucks
01.2024 - Current
Resident Assistant
UW-Whitewater
08.2022 - 05.2023
Front Desk Staff Attendant
UW-Whitewater Visitor and Parking Services
11.2021 - 01.2024
Bachelor of Science - Psychology
University of Wisconsin, Whitewater
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