Summary
Overview
Work History
Education
Skills
Timeline
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Haley Norton

Vancouver

Summary

People Process Analyst with experience in designing and implementing scalable HR processes and leveraging data for strategic decision-making. Proficient in business process improvement strategies, technical design, and project management, with a focus on creating intuitive solutions and optimizing HR systems for superior user experience. Committed to driving cross-functional projects and developing innovative solutions that enhance organizational operations.

Overview

8
8
years of professional experience

Work History

People Process Optimization

Stripe
12.2021 - Current
  • Design and implement scalable, quality HR processes.
  • Proactively identify potential issues before they arise and develop preventative solutions.
  • Optimize processes in our people systems, particularly Workday, to deliver a great user experience.
  • Partner with technical teams to leverage data for strategic decision-making and operational improvements.
  • Drive cross-functional projects with clear documentation, efficient execution, and measurable outcomes.
  • Create intuitive, self-service solutions for employee's.
  • Develop and maintain effective data reporting and analysis to inform People strategy and operations.
  • Determine process workflows, build business and technical requirements, and collaborate with systems to build solutions efficiently with consideration of downstream impacts.
  • Run E2E and UAT for processes to ensure the build runs effectively and is user-friendly.

People Operations

Stripe
01.2020 - 12.2021
  • Collaborated and coordinated with key stakeholders and teams to ensure execution of efficient solution testing of people process enhancements.
  • Provided guidance to HR teams, deliver user training, and maintain comprehensive documentation on people processes.
  • Supported case resolution, ensuring high-quality responses and adherence to best practices.
  • Provide recommendations to improve people processes, and action on enhancements.
  • Led internal audits, managed employee records, and established proactive risk mitigation strategies.
  • Led training efforts for new hires within the team.
  • Developed clear, consistent employee support frameworks to improve communication on HR policies, processes, and programs.

HR Generalist

Nextiva
03.2019 - 01.2020
  • Responsible for data accuracy in the HRIS system including new hires, benefits, pay changes, terminations, etc. and also maintaining all employee files and HR records in accordance with all applicable state and federal laws.
  • Ensure all new managers are trained thoroughly and be a key point of contact with any questions or concerns.
  • Oversee the onboarding process for new hires by partnering with Talent Acquisition, Learning and Development, and management to ensure the incoming employees are set up for success at all levels.
  • Improve upon and create needed policies and procedures.
  • Understand areas of improvement to the employee experience and act to create positive change.
  • Provide advice and effective service to employees and management on daily employee relations issues.
  • Perform intake for employees in need of a leave of absence and advise them accordingly.
  • Manage the offboarding process to include, performing exit interviews, collecting exit surveys, and communicating all necessary offboarding information to the manager the employee.

HR Coordinator

Hillphoenix
03.2017 - 03.2019
  • Responsible for all HR related data entries in the HRIS system including new hires, benefits, pay changes, terminations, etc. and also maintaining all employee files and HR records in accordance with all applicable state and federal laws. Stays abreast of missing or inaccurate information or unresponsiveness to requests.
  • Responsible for supporting the multiple aspects of recruitment including, but not limited to, posting and tracking jobs in recruitment software, scheduling interviews, scheduling job fairs, creating offer letters, pre-screening candidates, conducting reference checks and managing the background and drug screen process.
  • Own the completion of all benefit enrollments for new hires.
  • Responsible for responding to all unemployment claims and gathering the necessary data to represent the employer on all written requests for information and hearings.
  • Responsible for first reporting of employee injuries that required medical attention to our Workers Compensation Insurance Company.
  • Serve as a back-up to the Payroll Coordinator at our Phoenix, AZ and Chino, CA offices.

Education

Bachelor - Intercultural Studies

University of Arizona
05.2015

Skills

  • Process analysis and design
  • Quality assurance strategies
  • Continuous improvement strategies
  • Proficient in Workday and Greenhouse
  • Business and technical documentation expertise
  • Key metrics evaluation
  • Project management
  • Agile methodologies
  • Comprehensive testing processes (Unit Testing, E2E, UAT)
  • Prioritization and strategic decision making

Timeline

People Process Optimization

Stripe
12.2021 - Current

People Operations

Stripe
01.2020 - 12.2021

HR Generalist

Nextiva
03.2019 - 01.2020

HR Coordinator

Hillphoenix
03.2017 - 03.2019

Bachelor - Intercultural Studies

University of Arizona

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