HALEY N WOOD
Windfall,IN
Summary
Administrative and operations professional with strong experience in customer service, scheduling, staff coordination, workflow management, and office support. Recognized for delivering consistent accuracy, maintaining organization in fast-paced environments, and supporting both customers and team members with professionalism.
Overview
15
15
years of professional experience
Work History
General Manager
The Windmill Tavern
Windfall, IN
10.2018 - Current
- Directed daily operations, including scheduling, staff oversight, inventory control, and workflow coordination.
- Fostered a positive work environment through team-building activities and recognition programs.
- Analyzed financial reports to support budgeting and resource allocation decisions.
- Coordinated inventory management and supplier relations for efficient stock control.
- Responded to customer inquiries and concerns professionally to enhance guest experience.
- Maintained organized service environment through clear communication and efficient task delegation.
- Established and nurtured strong relationships with vendors and distributors for reliable product flow.
Manager
The Shack
Tipton, IN
02.2024 - 06.2024
- Oversaw daily operations, ensuring efficient service flow through effective leadership.
- Managed payroll, onboarding, and staff scheduling with meticulous attention to detail.
- Strengthened communication processes to enhance service consistency and team collaboration.
Front Desk Administrative Assistant
Invisible Fence Brand
04.2018 - 01.2021
- Managed high-volume phone calls and coordinated customer scheduling and service appointments.
- Assisted in processing service requests and maintaining customer records efficiently.
- Organized office supplies and managed inventory to ensure operational readiness.
- Handled confidential information with discretion according to departmental policies and procedures.
- Processed payroll and maintained employee documentation with strict accuracy and confidentiality.
- Handled daily email correspondence while managing accounts receivable with professionalism.
- Coordinated technician routes and organized service calendars to enhance operational efficiency.
Manager
Paws & Play Dog Resort & Training Center
12.2014 - 04.2018
- Managed staffing, scheduling, and daily operations in a fast-paced, service-focused environment.
- Oversaw payroll processing and onboarding while maintaining accurate and organized records.
- Communicated with clients regarding appointments, services, and facility procedures.
- Improved operational flow and employee effectiveness through structured communication and coordination.
Receptionist / Veterinary Assistant
Cicero Veterinary Clinic
01.2011 - 12.2014
- Scheduled appointments and managed a multi-line phone system to support clinic workflow.
- Assisted veterinarians with examinations, treatments, and patient handling.
- Maintained clean and organized exam rooms and prepared equipment for procedures.
- Provided compassionate client communication and support during visits and treatments.
Education
Associate of Science -
Harrison College
Indianapolis, IN01-2014
High School -
Hamilton Heights High School
Arcadia, IN01-2012
Skills
- Customer service and support
- Scheduling and coordination
- Data entry and documentation
- Inventory management
- Microsoft Office proficiency
- Leadership skills
- Communication skills
- Organizational skills
- Problem solving
- Adaptability
- Vendor management
- Staff management
- Team building
Volunteer Experience
- Basketball Coach, Hamilton Heights Junior Huskies, 01/01/20- Present. Support youth athlete development and skill-building., Promote teamwork, discipline, and sportsmanship., Practice planning and game preparation.
- Executive Board Member, Humane Society of Tipton County, 01/01/21- Present. Head of medical & behavioral decisions. Present, Train and support volunteers during daily operations., Assist with adoption coordination and community outreach. Support event planning and organizational initiatives. Budget planning/expense tracking.
Timeline
Manager
The Shack
02.2024 - 06.2024
General Manager
The Windmill Tavern
10.2018 - Current
Front Desk Administrative Assistant
Invisible Fence Brand
04.2018 - 01.2021
Manager
Paws & Play Dog Resort & Training Center
12.2014 - 04.2018
Receptionist / Veterinary Assistant
Cicero Veterinary Clinic
01.2011 - 12.2014
Associate of Science -
Harrison College
High School -
Hamilton Heights High School