Summary
Overview
Work History
Education
Skills
Timeline
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Haley Oehlert

Lawrence,KS

Summary

Highly self-motivated, organized, with multiple years of exceptional customer service, and knowledge in computer software such as Quickbooks, Microsoft Office and spreadsheets.. Ability to problem solve and work independently, as well as working as a team to complete given task. Looking for a company to bring my professional, positive attitude, and excellent communication skills to make a great work environment for all.

Overview

20
20
years of professional experience

Work History

Owner/operator

Wonderland In-home Daycare
08.2019 - Current
  • Sole provider for 6-9 children, managing daily activities and maintaining close communication with parents.
  • Streamlined administrative tasks such as enrollment paperwork processing, updating Parent Handbook policies and procedures, budgeting, recordkeeping and preparing taxes.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Cultivated a sense of community within the daycare through collaborative projects involving both children and families involved in our program.
  • Complied with state regulations regarding licensing, health requirements, and safety protocols.
  • Coordinated stimulating field trips and outings to enrich children''s learning experiences outside of the daycare setting.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Successfully passed inspection without any citations all 4 years. Complete 18 hours of continuing education each year, and CPR certified for 18 years.

Dental assistant

Riverrock Family Dental
10.2010 - 08.2019
  • Assisted dentist with complex procedures, ensuring optimal patient care and treatment.
  • Order supplies, organize and keep track of long term treatment cases.
  • Explained treatment procedures and instructed patients on home care.
  • Increased patient retention by building rapport through excellent communication skills and friendly demeanor.
  • Handled administrative tasks as needed such as insurance verification, scheduled and confirm appointments to support office operations efficiently.

Scheduling & Insurance Coordinator

Growing Smiles
01.2007 - 10.2010
  • Managed high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Contributed positively to team morale and created welcoming environment for all patients.
  • Posted payments to accounts and maintained records.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Verified insurance and communicated coverage to staff and patients.

Lead Customer Service

Capitol Federal savings
01.2004 - 01.2007
  • Mentored and coached team members to develop their skills and reach branch goals.
  • Maintained thorough understanding of product offerings to confidently address inquiries from both customers and staff members alike.
  • Assisted customers directly, demonstrating empathy and excellent problem-solving abilities in challenging situations.
  • Open new customer checking, savings, CD's and IRA's in timely manor, with attention to detail.

Education

High School Diploma -

Lawrence Free State High School
Lawrence, KS
05.2001

Some College (No Degree) -

Johnson County Community College
Overland Park, KS

Skills

  • Excellent Customer Service
  • Administrative Support
  • Positive Attitude and Self Motivated
  • Strong Problem Solver

Timeline

Owner/operator

Wonderland In-home Daycare
08.2019 - Current

Dental assistant

Riverrock Family Dental
10.2010 - 08.2019

Scheduling & Insurance Coordinator

Growing Smiles
01.2007 - 10.2010

Lead Customer Service

Capitol Federal savings
01.2004 - 01.2007

High School Diploma -

Lawrence Free State High School

Some College (No Degree) -

Johnson County Community College

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Haley Oehlert