Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Haley Oldenburg

Anna,TX

Summary

Proactive and results-driven Account Manager with over 7 years of experience in healthcare technology, managing enterprise-level clients, and leading cross-functional teams to deliver measurable outcomes. Proven success in optimizing client satisfaction, resolving complex operational issues, and mentoring staff. Excels in high-stakes, fast-paced environments. Seeking to drive strategic growth and operational excellence at DAS Health.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Strategic Account Manager – Enterprise

eClinicalWorks
06.2022 - Current
  • Manage 14+ enterprise-level accounts, serving as the primary liaison and strategic advisor.
  • Cultivate strong and lasting relationships with clients through daily virtual communication, weekly calls, and continuously seeking opportunities to increase customer satisfaction.
  • Developed and executed account-specific project plans, ensuring timely delivery and customer satisfaction.
  • Create risk and SWOT analysis'.
  • Ensure proper reporting of any HIPAA complaints and compliance for the customer and the company.

Clinical Denials Management I

University of Texas Southwestern Medical Center
Dallas, TX
06.2021 - 06.2022
  • Administer control over analyzing, researching, and proactively resolving coding denials for E&M services, diagnostic studies, and minor surgical procedures.
  • Ensure proper reimbursement and collection by interpreting or inferring Care contracts, as well as Medicare and Medicaid rules and regulations.
  • Update billed CPT, diagnosis codes, and modifiers based on documentation analysis to acquire denial resolution.
  • Efficiently resolved issues in the revenue cycle by designing and executing up to 10 projects.
  • Exceeded required production for the fiscal year by 47%.
  • Assessed and reported data for up to seven work queues.

Medical Office Coordinator

HCA
Denton, TX
08.2017 - 06.2021
  • Spearhead the execution of all front office operations, such as billing, invoicing, scheduling, patient check-in, and check-out, procedures tracking, reporting, managing doctor calendars, and insurance verification.
  • Assist in the hiring, interviewing, and training process, while evaluating and reassessing workflows as per requirements.
  • Showcased outstanding performance and oversaw key activities of up to six individuals on a daily basis to enhance organizational and professional development.
  • Performed exceptionally while researching and correcting 100-150 denied or rejected claims on a weekly basis.
  • Successfully detected, evaluated, and corrected 75% of denied or refused claims.
  • Enhanced patient check-in by 15% through the execution of a new workflow.

Education

Associate of Science - Business Management

North Central Texas College
Gainesville, TX
01.2021

Skills

  • Account management
  • Client relationship management
  • SWOT analysis
  • Revenue cycle management
  • Problem solving
  • Strategic planning
  • Upselling and cross selling
  • Performance tracking
  • Key performance indicators

Certification

  • WGU Certificate: Strategic Thinking and Innovation
  • WGU Certificate: Healthcare Management
  • AAPC CPC

References

References available upon request.

Timeline

Strategic Account Manager – Enterprise

eClinicalWorks
06.2022 - Current

Clinical Denials Management I

University of Texas Southwestern Medical Center
06.2021 - 06.2022

Medical Office Coordinator

HCA
08.2017 - 06.2021

Associate of Science - Business Management

North Central Texas College

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