Haley Oliver
Amory,MS
Summary
Dynamic Care Manager with extensive experience at NMMC, excelling in care planning and patient education. Proven ability to enhance health outcomes through effective service coordination and compassionate patient relations. Skilled in clinical documentation and committed to quality improvement, fostering strong relationships with patients and families to empower informed decision-making.
Overview
8
8
years of professional experience
Work History
Care Manager
NMMC
08.2024 - Current
- Assessed patient needs and developed individualized care plans to enhance health outcomes.
- Coordinated with multidisciplinary teams to facilitate effective communication and collaboration among healthcare providers.
- Monitored patient progress and adjusted care strategies based on ongoing assessments and feedback.
- Educated patients and families on treatment options, resources, and self-management techniques to empower decision-making.
- Documented patient interactions and care plans in electronic health record systems to ensure accuracy and compliance.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
RN- Wound Care Nurse
River Place Nursing Center
10.2019 - 07.2024
- Administered medications and monitored patient responses to ensure optimal health outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Mentored new nurses, providing guidance on best practices and clinical procedures for improved performance.
- Evaluated patient conditions regularly to identify changes and adjust care plans accordingly.
- Managed patient documentation in compliance with regulatory standards, ensuring accuracy and confidentiality.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Administered medications and treatments as prescribed by physicians.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Assessed patient wounds to determine appropriate care plans and interventions.
- Developed individualized wound care strategies in collaboration with interdisciplinary teams.
- Educated patients and families on wound management techniques and preventive measures.
- Conducted regular audits of wound care documentation to ensure compliance with regulatory standards.
- Evaluated patients'' wounds and recommended appropriate treatments, expediting the healing process.
- Treated and carefully tended to vascular and diabetic ulcers.
- Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
- Collaborated with interdisciplinary teams for comprehensive treatment plans, resulting in improved patient outcomes.
- Implemented plans to prevent pressure ulcers and other wound developments.
LPN
North Mississippi Regional Center
12.2017 - 10.2019
- Administered medications and treatments per physician orders, ensuring patient safety and compliance with healthcare regulations.
- Monitored vital signs and reported changes to the nursing team, facilitating timely interventions for patient care.
- Assisted in developing and implementing individualized care plans, enhancing patient outcomes through tailored approaches.
- Educated patients and families on health management, promoting understanding of medical conditions and treatments.
- Collaborated with multidisciplinary teams to coordinate patient care, improving communication and efficiency within the healthcare setting.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Education
Associate of Science - Nursing
ICC
Tupelo, MS05-2022
LPN - LPN
ICC
Fulton07-2010
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Medical chart documentation
- Patient education
- Policy adherence
- Quality improvement
- Vital sign monitoring
- Treatment management
- Client assessment
- Patient & family support
- HIPAA guidelines
- Decision-making
- Patient relations
- Employee supervision
- Heartsaver CPR AED
- CPR/AED
Timeline
Care Manager
NMMC
08.2024 - Current
RN- Wound Care Nurse
River Place Nursing Center
10.2019 - 07.2024
LPN
North Mississippi Regional Center
12.2017 - 10.2019
Associate of Science - Nursing
ICC
LPN - LPN
ICC
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