Haley Olson
Chesapeake,VA
Summary
Real estate professional transitioning into a dedicated Mortgage Transaction Coordinator role, with over [X] years of experience managing contracts, disclosures, and closings. Skilled at overseeing multiple transactions simultaneously, ensuring accuracy, compliance, and on-time completion. Adept at coordinating with buyers, sellers, lenders, title companies, and agents to streamline processes and resolve issues quickly. Customer-focused, tech-savvy, and detail-oriented, with a passion for helping clients achieve the dream of homeownership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Realtor
Lonnie Bush Real Estate
10.2023 - Current
- Managed property listings and coordinated showings to maximize buyer engagement.
- Negotiated contracts effectively, ensuring favorable terms for clients while maintaining compliance with regulations.
- Developed marketing strategies utilizing digital platforms to enhance property visibility and attract prospective buyers.
- Conducted market analysis to provide clients with accurate pricing strategies and investment insights.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Stay at Home Mom
Homemaker
11.2019 - 10.2023
- Delivered compassionate care and clear communication.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained and organized children's rooms and living areas to minimize environmental and safety hazards.
- Instructed children in health and personal habits, such as eating and resting.
- Agreed to take on additional shifts and extra hours during busy periods, holidays, and deployments.
- Built positive and nurturing environments to support child social and emotional growth.
Realtor
Lonnie Bush Real Estate
03.2017 - 10.2019
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Leasing Consultant
Drucker and Falk Real Estate
07.2015 - 11.2017
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
- Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods
- Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability
- Compare a property with similar properties that have recently sold to determine its competitive market price.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Education
High School Diploma -
Bryan High School
Business Administration
Tidewater Community College
Real Estate -
Alpha College of Real Estate
01.2018
Skills
- Contract-to-Close Transaction Management
- Mortgage & Real Estate Compliance
- Closing Documentation Review
- Stakeholder Communication (Buyers, Sellers, Lenders, Title, Agents)
- Customer Support & Client Education
- Deadline & SLA Management
- Process Optimization & Workflow Tracking
- Problem-Solving & Escalation Management
- Tech Tools: Google Suite, CRM Systems, Dotloop, SkySlope
Certification
- Chesapeake, VA, Alpha College of Real Estate, Real Estate License - March 2018
Timeline
Realtor
Lonnie Bush Real Estate
10.2023 - Current
Stay at Home Mom
Homemaker
11.2019 - 10.2023
Realtor
Lonnie Bush Real Estate
03.2017 - 10.2019
Leasing Consultant
Drucker and Falk Real Estate
07.2015 - 11.2017
Business Administration
Tidewater Community College
High School Diploma -
Bryan High School
Real Estate -
Alpha College of Real Estate
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