Hi, I’m
Haley Orick
West Carrolton,OH
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
years of professional experience
Work History
The Ohio Pain Clinic
Medical Receptionist and Medical Assistant
09.2024 - Current
Job overview
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Roomed paients, admitted patients, and discharged patients for procedures
Caterpillar
Warehouse Associate
04.2024 - 08.2024
Job overview
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Learned factory safety and worked in it safely.
Miami Valley Hospital South
Patient Access Specialist
07.2023 - 09.2023
Job overview
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
- Scheduled patient appointmetts, directed patients, checked in patients, printed and receive scans and doctors orders, took payments involving cash, check and card payments, an worked with great customer service skills.
- I worked in the departments of Physical therapy and did weekend shifts in the ER department.
Miami Valley Hospital North
Patient Access Specialist
10.2022 - 06.2023
Job overview
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Scheduled patient appointmetts, directed patients, checked in patients, printed and receive scans and doctors orders, took payments involving cash, check and card payments, an worked with great customer service skills.
- I worked in the departments of the breast center and medical Imaging/outpatient registration.
Rita's Italian Ice
Restaurant Team Member
06.2022 - 09.2022
Job overview
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Prepared food orders
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
West Carrollton High SchoolWest Carrollton, OH
High School Diploma
06-2023
University Overview
- Extracurricular Activities: Varsity Cheer
- Honor Roll all 4 years of high school
- Dayton-Montgomery County Scholarship Recipient
- 3.75 GPA
Miami Valley CTCClayton, OH
High School Diploma
06-2023
University Overview
- Honor Roll in 2022 and 2023 all semesters
- Professional Development: Medical Office Managment
- Extracurricular Activities: Business Professionals of America (BPA), went to Nationals and placed 14th in the nation for Medical Billing test.
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Electronic medical records
- EMR / EHR
- Medical records management
- Paperwork coordination
- Medical charting
- Documentation
- Proficient in ECW and Epic
- Co-payment collection
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Data entry
- Patient Care
- CPR certified
- Epic systems
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Medical Receptionist and Medical Assistant
The Ohio Pain Clinic
09.2024 - Current
Warehouse Associate
Caterpillar
04.2024 - 08.2024
Patient Access Specialist
Miami Valley Hospital South
07.2023 - 09.2023
Patient Access Specialist
Miami Valley Hospital North
10.2022 - 06.2023
Restaurant Team Member
Rita's Italian Ice
06.2022 - 09.2022
West Carrollton High School
High School Diploma
Miami Valley CTC
High School Diploma
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