Haley Ostrander
Fredericksburg,Virginia
Summary
Growth-oriented shop manager with a strong reputation for driving business success and maintaining a high-performing team. Forward-thinking and adaptable, skilled in leading and motivating staff, managing inventory, and streamlining processes to boost productivity and efficiency. Committed to contributing to company success through effective leadership, operational excellence, and a focus on continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shop Manager
Jimmy T’s Soft Serve
07.2018 - Current
- Maintained a clean, safe, and inviting shop environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints, maintaining a positive brand image and enhancing customer loyalty.
- Upheld company rules and regulations, resulting in increased employee productivity.
- Monitored inventory levels, ensuring optimal stock at all times for customer needs.
- Managed and controlled daily cash discrepancies.
- Led shop opening and closing procedures.
- Scheduled employees for shifts, taking into account employee strengths.
- Organized flows of tasks.
- Streamlined shop operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Optimized shop layout for better customer flow and product visibility, ultimately enhancing the overall experience.
- Recruited, trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved workplace conflicts.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA08.2023
Skills
- Customer Service
- Employee Management
- Scheduling
- Staff Hiring, Training, and Development
- Team Leadership & Relationship Building
- Performance Evaluation and Monitoring
- Operations & Inventory Management/Organization
- Task Delegation
- Policy Enforcement
- Payroll Timekeeping
- Growth Oriented
- Loyalty
Certification
ServSafe Food Protection Manager Certification
Timeline
Shop Manager
Jimmy T’s Soft Serve
07.2018 - Current
Bachelor of Science - Business Administration
Liberty University
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