Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Paige

Ellerslie

Summary

Expert in customer care/communications, problem solving, relationship building and user training and support.

Strive to exceed customer/employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.

Overview

5
5
years of professional experience

Work History

Patient Access Registration/Data Entry

ST. FRANCIS HOSPITAL
  • Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts
  • Research and draft technical tax memoranda
  • Handled issues for the Firm's high net worth and corporate executive clients
  • Review and sign a variety of tax returns, and serve as a subject matter expert when appropriate
  • Responsible for all aspects of staff supervision, development and mentoring in overseeing client engagement teams
  • Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, payroll, AR/AP and procedures
  • Address complex tax issues and tax deduction problems of clients
  • Carry out thorough research for new tax software and select the most efficient software for the company
  • Assist clients about legal issues, tax amendments and payment plans
  • Prepared new and current employee training and orientation paperwork/files
  • Reviewed new and updated publications via IRS website
  • Provide bookkeeping and payroll for small businesses and individuals
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Customer Service Representative

TSYS
01.2013 - 01.2016
  • Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts
  • Research and draft technical tax memoranda
  • Handled issues for the Firm's high net worth and corporate executive clients
  • Review and sign a variety of tax returns, and serve as a subject matter expert when appropriate
  • Responsible for all aspects of staff supervision, development and mentoring in overseeing client engagement teams
  • Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, payroll, AR/AP and procedures
  • Address complex tax issues and tax deduction problems of clients
  • Carry out thorough research for new tax software and select the most efficient software for the company
  • Assist clients about legal issues, tax amendments and payment plans
  • Prepared new and current employee training and orientation paperwork/files
  • Reviewed new and updated publications via IRS website
  • Provide bookkeeping and payroll for small businesses and individuals
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Receptionist/Tax Preparer

5 STARR INCOME TAX SERVICE LLC
01.2011 - 01.2013
  • Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts
  • Research and draft technical tax memoranda
  • Handled issues for the Firm's high net worth and corporate executive clients
  • Review and sign a variety of tax returns, and serve as a subject matter expert when appropriate
  • Responsible for all aspects of staff supervision, development and mentoring in overseeing client engagement teams
  • Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, payroll, AR/AP and procedures
  • Address complex tax issues and tax deduction problems of clients
  • Carry out thorough research for new tax software and select the most efficient software for the company
  • Assist clients about legal issues, tax amendments and payment plans
  • Prepared new and current employee training and orientation paperwork/files
  • Reviewed new and updated publications via IRS website
  • Provide bookkeeping and payroll for small businesses and individuals
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Education

Associates Degree -

Chattahoochee Valley Community College
01.2019

Allied Health and Science

Medical Billing and Coding -

Columbus Technical College
01.2023

Esthetician Certification -

Columbus Technical College
01.2022

Skills

  • Windows XP/Vista/7
  • Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
  • Registration and Admissions
  • Patient Education
  • Patient Check-In
  • Pre-Admission Requests
  • HIPAA Compliance
  • Scheduling Diagnostic Procedures
  • Post-Discharge Care Coordination
  • Appointment Scheduling
  • Multitasking and Organization
  • Insurance Verification
  • Problem-Solving
  • Financial Procedures Adherence
  • Customer Service
  • Quality Assurance
  • Registration Management
  • Phone and Email Etiquette
  • EMR
  • Medical Terminology
  • Regulatory Compliance

Timeline

Customer Service Representative

TSYS
01.2013 - 01.2016

Receptionist/Tax Preparer

5 STARR INCOME TAX SERVICE LLC
01.2011 - 01.2013

Patient Access Registration/Data Entry

ST. FRANCIS HOSPITAL

Associates Degree -

Chattahoochee Valley Community College

Allied Health and Science

Medical Billing and Coding -

Columbus Technical College

Esthetician Certification -

Columbus Technical College
Haley Paige