Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Haley Parisi

Brook Park ,Ohio

Summary

Dynamic Operations Analyst with a proven track record at PNC Bank, excelling in process optimization and customer service. Adept at problem-solving and communication, I ensure compliance with service level agreements while enhancing client satisfaction. Recognized for leadership in training and team collaboration, I bring strong organizational skills and attention to detail to every project.

Overview

12
12
years of professional experience

Work History

Operations Analyst Sr.

PNC Bank
11.2021 - Current
  • Process and reviews transfer requests, related documents, and verifies work processes to ensure completeness, accuracy, and conformance to established service level agreements and applicable procedures.
  • Provide liaison support to the business line and external managers for multiple accounts.
  • Interact with third parties in completing transfers and resolving escalated requests.
  • Collect and deliver assets to trust accounts from brokers, banks, and agents. Process internal transfers and investment value adjustments for trust accounts.

Store Manager

CubeSmart
10.2018 - 11.2021
  • Independently maintain and oversee day to day business responsibilities by completing and executing inventory control, ingoing/outgoing cash flow, and store opening and closing procedures.
  • Provide excellent customer service by listening and understanding each unique situation, provide recommendations, and complete the leasing process in a timely matter.
  • Apply problem solving skills in response to customer concerns with knowledgeable processes and remedy issues promptly and effectively.
  • Utilize Point of Sales system (POS) to accept payments, manage customer accounts, and maintain inventory.

Home Health Aide

Bratenahl Home Services
07.2014 - 04.2017
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with end-of-life care.

Hostess Trainer

Buffalo Wild Wings
05.2013 - 07.2014
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Education

Associate of Arts -

Cuyahoga Community College
Parma, OH
05-2020

Skills

  • Detail Oriented
  • Communication
  • Problem Solving
  • Organization
  • Time Management
  • Teamwork
  • Computer
  • Customer Service
  • Adaptability
  • Leadership

Accomplishments

  • Took initiative and used Microsoft Excel to reconfigure, and update a large contact spreadsheet listing over 700 lines.
  • Successfully transferred a $2.4 billion dollar client relationship into the bank with raving positive client feedback on customer experience leading to strong rapport.

Timeline

Operations Analyst Sr.

PNC Bank
11.2021 - Current

Store Manager

CubeSmart
10.2018 - 11.2021

Home Health Aide

Bratenahl Home Services
07.2014 - 04.2017

Hostess Trainer

Buffalo Wild Wings
05.2013 - 07.2014

Associate of Arts -

Cuyahoga Community College

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