Haley Parker
Daytona Beach,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
The Orthopedic Clinic
11.2023 - Current
- Collected and entered patient demographic and insurance data into computer database, and scheduling
- Insurance verification, process referrals and authorizations
- Communicate with local hospitals to send telemed communication to on call provider
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Engagement Coordinator
Homegoods
09.2023 - 11.2023
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Delivered exceptional customer service, promptly addressing inquiries and resolving issues to ensure client satisfaction.
- Responsible for creating department schedule
- Supports and participates in in store shrink reduction plans and goals
- Performs other duties as needed such as, carrying out furniture, flowing merchandise, etc
Shift Supervisor
Aldi
02.2020 - 02.2021
- Supervised staff on the current shift, ensuring a high level of customer service and operational efficiency
- Maintained fully stocked shelves and coolers to enhance the shopping experience for customers
- Trained new employees and delegated daily tasks and responsibilities.
- Implemented merchandise resets and planograms to optimize product presentation
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Shift Supervisor
Stewart's Shop
02.2019 - 02.2020
- Supervised a team of up to five individuals, overseeing operations and filling in gaps in various positions as needed
- Ensured cleanliness and organization of the store, creating a pleasant shopping environment
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Assistant Front End Manager
Hannaford
02.2018 - 02.2019
- Provided independent supervision to the department, ensuring smooth operations and exceptional customer service
- Conducted audits and handled all money-related paperwork accurately and efficiently
- Addressed and resolved customer complaints promptly, ensuring high levels of customer satisfaction
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
Night Auditor
The Hampton Inn and Suites
09.2017 - 02.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in/out process.
- Generated and printed daily financial reports to track hotel performance.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Managed computer backups and maintained in-house records
Education
High School Diploma -
Middleburgh High School
Middleburgh, NYSkills
- Front Desk Operations
- Appointment Scheduling
- HIPAA Compliance
- Medical Terminology
- Exceptional communication
- Documentation accuracy
- Fee Collection
- Data entry proficiency
- Insurance Verification
- Patient Registration
- Solution Implementation
- Customer Service
Timeline
Patient Access Specialist
The Orthopedic Clinic
11.2023 - Current
Engagement Coordinator
Homegoods
09.2023 - 11.2023
Shift Supervisor
Aldi
02.2020 - 02.2021
Shift Supervisor
Stewart's Shop
02.2019 - 02.2020
Assistant Front End Manager
Hannaford
02.2018 - 02.2019
Night Auditor
The Hampton Inn and Suites
09.2017 - 02.2018
High School Diploma -
Middleburgh High School
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