Haley Patteson
Grand Bay,AL
Summary
Dedicated and hardworking professional with a strong work ethic and the ability to make significant contributions to this company. Committed to excellence, consistently delivering high-quality results efficiently. Harnessing determination and focus, fully dedicated to accomplishing tasks accurately and expeditiously.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher
First Baptist Church Kindergarten
01.2025 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Pharmacy Customer Service Representative
Walgreens
04.2023 - 05.2024
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Contributed to increased pharmacy revenue through proactive promotion of over-the-counter products and services.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
Insurance Customer Service Representative
State Farm
05.2022 - 02.2023
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Front Desk/Receptionist
Mobile Bay Dental and Vision
01.2019 - 01.2020
- While working at Mobile Bay Dental and Vision, I handled several important roles
- A big part of my role here was to answer the telephones to schedule patient’s appointments or answer any questions our patients may have had
- I had to be trusted to collect large amounts of money for most treatments and procedures that we offered
- I was held responsible for verifying patient’s insurances in a timely manner, as well
- I was also trusted to treat customers with respect and make sure the patients had the best possible experience when they stepped into our office
Education
Mississippi Gulf Coast Community College
Gautier, MsBishop State Community College
Mobile, AlJudson College
Marion, Al03.2021
Advanced High School Diploma -
Alma Bryant High School
Irvington, Al01.2016
Skills
- People Skills
- Communication Skills
- Experience in handling money
- Hard/dedicated worker
- Good with handling conflict
- Eager to learn
- Excellent listener
- Computer Skills
- Certified in Microsoft Word
- Skilled in Microsoft Excel
- Skilled in Accounting
- Skilled in Auditing
- Business Skills
Certification
I am a registered pharmacy technician in the state of Alabama.
Timeline
Teacher
First Baptist Church Kindergarten
01.2025 - Current
Pharmacy Customer Service Representative
Walgreens
04.2023 - 05.2024
Insurance Customer Service Representative
State Farm
05.2022 - 02.2023
Front Desk/Receptionist
Mobile Bay Dental and Vision
01.2019 - 01.2020
Mississippi Gulf Coast Community College
Bishop State Community College
Advanced High School Diploma -
Alma Bryant High School
Judson College
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