Haley Pendergraff
Troy,OH
Summary
Goal-driven Sales Management professional bringing 10-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Sales Manager
Masonite
Troy, OH
10.2022 - Current
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
- Analyzed sales data to determine areas of improvement for the organization.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Organized promotional events such as trade shows, conferences and exhibitions.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Coordinated with logistics teams to ensure timely delivery of goods to customers.
- Interacted regularly with senior management to discuss current strategies and future plans.
- Participated in industry-related functions such as conventions, seminars and workshops.
- Reviewed competitor's activities and devised measures to stay ahead in the market competition.
Pro Department Supervisor
Lowes
Trotwood, OH
06.2021 - 10.2022
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
- Provided coaching and mentoring support to team members.
- Maintained detailed records of employee attendance and leave requests.
- Resolved customer complaints in a timely manner.
- Analyzed data to identify areas of improvement within the department.
- Established goals for each team member and monitored progress towards those objectives.
- Trained employees on new processes or procedures as needed.
- Established and maintained effective relationships with clients.
- Developed strategies to increase sales productivity and profitability.
- Conducted market research to identify potential customers and new markets.
- Identified target markets for specific products or services.
- Created marketing plans to promote company products or services.
- Organized regional conferences, trade shows, and other events to showcase products or services.
- Monitored competitor activities in the marketplace.
- Analyzed sales performance data to determine areas of improvement for sales team members.
- Resolved customer complaints promptly and efficiently.
- Trained new sales personnel in product knowledge and selling techniques.
- Supervised daily operations of a team of Sales Representatives.
- Developed monthly reports detailing progress against objectives and goals.
- Motivated sales personnel through incentive programs, contests.
- Ensured that all area employees are following company policies and procedures.
Millwork Specialist
Lowes Home Improvment
Greenville , Ohio
08.2019 - 06.2021
- Assisted with designing and installing custom millwork for clients.
- Maintained a clean work environment throughout the project duration.
- Greeted customers and answered questions about products.
- Demonstrated product features and benefits to clients.
- Assisted in the development of marketing strategies for door sales initiatives.
- Provided customer service support to ensure satisfaction with products purchased.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Developed relationships with vendors to secure best pricing and delivery terms for doors.
- Collaborated with other departments to resolve customer inquiries or complaints regarding door sales issues.
- Tracked and recorded orders, shipments, and returns using company databases.
- Ensured that all documents related to door sales were accurate and up-to-date.
Retail Parts Professional
Advanced Auto Parts
Brookville, OH
08.2016 - 08.2019
- Ensured compliance with safety regulations while stocking products on shelves.
- Reviewed sales reports regularly to identify problems or trends in sales performance.
- Greeted customers and provided excellent customer service.
- Assisted in the selection of parts for customers based on their vehicle type and needs.
- Processed customer orders, returns, and exchanges efficiently.
- Diagnosed customer complaints and identified solutions to resolve them.
- Maintained accurate records of all transactions within the store's database system.
- Managed inventory levels by restocking shelves as needed.
- Conducted regular price checks to ensure competitive pricing was maintained in store.
- Tracked stock levels, shipping dates, and other related information for each order placed.
- Developed strong relationships with suppliers to ensure timely delivery of parts.
- Monitored competitor activity in order to remain competitive in the market.
- Answered incoming calls from customers promptly and professionally.
- Organized promotional displays throughout the store for maximum visibility.
- Assisted with training new staff members on retail operations processes.
- Performed complimentary services, battery installation, testing and wiper installations.
Education
Associate of Science - Criminal Justic
Argosy University
Phoenix, AZ08.2015
Skills
- Sales Enablement
- Presentations and Proposals
- Market and Competitive Analysis
- Territory and Account Management
- Leads Prospecting
- Relationship Building
- Sales Tracking
- Territory Management
- Partnership Development
Certification
- FIRST AID
- CPR
- OSHA
- HEAVY EQUIPMENT OPERATOR
Languages
Spanish
Limited
Affiliations
- Carpentry business
- Car detailing business
References
References available upon request.
Timeline
Area Sales Manager
Masonite
10.2022 - Current
Pro Department Supervisor
Lowes
06.2021 - 10.2022
Millwork Specialist
Lowes Home Improvment
08.2019 - 06.2021
Retail Parts Professional
Advanced Auto Parts
08.2016 - 08.2019
Associate of Science - Criminal Justic
Argosy University