Haley Pennington
Moraine,US
Summary
Experienced with clinical supervision, ensuring high standards of patient care and staff performance. Utilizes effective communication and leadership skills to manage teams and resolve conflicts. Knowledge of compliance regulations and best practices in clinical settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Supervisor/COA
CVP Physicians
04.2019 - Current
- Conducted comprehensive ophthalmic examinations, including chief complaint evaluation, patient history, visual acuity testing, applanation tonometry, refraction, and lensometry, while maintaining high standards of patient care and communication.
- Provided physician scribing support in a high-volume clinic, recording exam findings, assisting with care plans, submitting medications, obtaining surgical consent, and educating patients on ocular health.
- Collaborated with ophthalmologists to streamline workflows and enhance patient care, coordinating team task in fast-paced clinical environment.
- Trained and mentored team members to improve performance and enhance skill sets.
- Supervised operations across multiple areas, providing hands-on support and leadership where demand was highest.
- Handled difficult patients, explaining exam steps and addressing questions to maintain a positive experience
Receptionist/Key Holder
EyeMart
05.2017 - 04.2019
- Answered phones and scheduled patient appointments to ensure smooth clinic operations.
- Reviewed and Verified patient insurance information for accuracy and coverage
- Prepared daily charts and ensured all documentation was complete.
- conducted pre-testing procedures with patients to support efficient exams.
- Assisted patients in selecting and adjusting frames, providing personalized guidance.
- Maintained and updated patient records to ensure accuracy and compliance.
Crew/Shift Leader
Dunkin Donuts
08.2016 - 04.2017
- Provided customer service, taking orders and ensuring satisfaction
- Multitasked by taking orders while preparing food and beverages
- Managed inventory and prepped supplies for the next day
- Helped train new employees to maintain team performance
- Maintained a clean, organized and presentable restaurant
Education
Completed coursework - General Studies
Sinclair Community College
09.2016
High school diploma - undefined
Fairmont High School
12.2015
Skills
- Excellent Communication skills
- Knowledge in NextGen
- Quick learner
- Leads and directs others
- Meets deadlines
- Excellent with people
- Good computer skills
- Organizational management
- Certified ophthalmic assistant (COA)
Certification
COA
Timeline
Clinical Supervisor/COA
CVP Physicians
04.2019 - Current
Receptionist/Key Holder
EyeMart
05.2017 - 04.2019
Crew/Shift Leader
Dunkin Donuts
08.2016 - 04.2017
High school diploma - undefined
Fairmont High School
Completed coursework - General Studies
Sinclair Community College