Haley Peoples
Decatur,IL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Hampton Inn By Hilton
11.2025 - Current
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained new staff on housekeeping protocols and safety procedures to enhance team performance.
- Coordinated scheduling of housekeeping staff to optimize workflow and meet guest demands.
- Implemented inventory control measures to maintain adequate supplies and reduce waste.
- Resolved guest complaints regarding housekeeping services to improve overall customer satisfaction.
- Collaborated with maintenance to address repair issues promptly and efficiently.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Room Attendant
Hampton Inn By Hilton
05.2018 - 11.2025
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Enhanced housekeeping efficiency by implementing updated cleaning procedures and equipment usage techniques.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Education
High School Diploma -
Eisenhower High School
Decatur, IL06-2017
Skills
- Good Active Listening Skills
- Data Entry and Maintenance
- Customer Account Management
- Organization and Time Management
- Strong and Analytical Problem Solver
- Professional Telephone Demeanor
- Calm and Professional Under Pressure
- Advanced in Microsoft Office Suite
- Great Ability to Multi-Task
- Customer Service and Assistance
Timeline
Housekeeping Supervisor
Hampton Inn By Hilton
11.2025 - Current
Housekeeping Room Attendant
Hampton Inn By Hilton
05.2018 - 11.2025
High School Diploma -
Eisenhower High School