Hi, I’m
Haley Pereira
Winter Garden,FL
"Be tolerant with others and strict with yourself."
Marcus Aurelius
Summary
Proven leader in client success, adept at fostering innovation and driving sustainable growth at Nuwae. Skilled in relationship building and process improvement, leading teams to enhanced efficiency and client satisfaction. Led strategic initiatives that have significantly boosted profitability, leveraging critical thinking and team leadership to achieve results. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
9
years of professional experience
Work History
Nuwae
Vice President, Client Success
01.2024 - Current
Job overview
- Cultivated strong relationships with key stakeholders, including up to 20 customer accounts (PBMs and Health Plans), vendors, and company leadership to promote collaboration and long-term success.
- Achieved $2 million in ARR in contract renewals and upselling products and services.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- 100% client retention and customer satisfaction ratings.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long-term goals.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
RemedyOne
Director, Client Success
02.2022 - 01.2024
Job overview
- Managed a book of business that included up to 1 million members.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
RemedyOne
Rebate Contract Management
11.2017 - 02.2022
Job overview
- Managed nearly 100 direct contracts with pharmaceutical manufacturers.
- Enhanced internal stakeholder satisfaction by providing prompt responses to inquiries and offering guidance on contract-related matters.
- Identified areas for improvement within the contracting process, implementing changes that led to greater efficiency and reduced costs.
- Reduced contract negotiation time by streamlining the review process and implementing effective communication strategies.
- Played a pivotal role in dispute resolution efforts, collaborating with legal counsel to reach mutually beneficial outcomes for both parties.
- Delivered insightful reports to senior leadership regarding contractual performance metrics, enabling data-driven decision-making processes.
Conduent
Senior Proposal Manager
08.2015 - 10.2018
Job overview
- Identified upwards of $20k in savings by researching knowledge management platforms for the Commercial writing team.
- Supervised and mentored a team of 12 junior writers based in the US, France, Romania, Argentina, and the Philippines.
- Wrote proposals and created PowerPoint presentations that led to millions in renewed contracts.
- Established a centralized repository for storing proposal documentation, simplifying access and version control.
- Forge strong relationships with internal stakeholders through timely communication of progress updates throughout the bid lifecycle.
- Organized regular training sessions on industry trends and best practices for the proposal management team.
- Implemented proactive proposal planning, resulting in improved resource allocation and reduced stress on the team during peak periods.
- Trained and mentored junior staff members in proposal writing best practices, enhancing team performance.
- Analyzed client RFPs to identify key requirements, enabling tailored responses that addressed specific needs.
Education
Florida State UniversityTallahassee, FL
Bachelor of Arts from Cultural Anthropology
05.2004
University Overview
- Honors in the Major
- Thesis: La Noche Buena: An Ethnography of a Cuban-American Celebration of Christmas Eve
- Cuban American Student Association and Hispanic Student Union Member
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Coaching and Mentoring
- Complex Problem-Solving
- Client Relationship Building
- Strategic Planning
- Business Development
- Results-Driven
- Account Management
- Customer Service
- Documentation And Reporting
- Process Improvement
- Negotiation and Persuasion
- Presentations
Languages
Spanish
Limited Working
German
Elementary
Accomplishments
- Achieved improved efficiencies by introducing Microsoft SharePoint, Forms, Approvals, etc. for repeatable tasks.
- Supervised team of 12 staff members.
- Achieved 100% satisfaction of new client implementations by completing onboarding with accuracy and efficiency.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefits401k matchFlexible work hoursSoftware
Microsoft Teams
Microsoft SharePoint
Microsoft Forms
Outlook
Microsoft Lists
Qvidian
Dolphin 365
Interests
Running
Travel
World History
Language & Culture
Arts
Autism Advocacy
Timeline
Vice President, Client Success
Nuwae
01.2024 - Current
Director, Client Success
RemedyOne
02.2022 - 01.2024
Rebate Contract Management
RemedyOne
11.2017 - 02.2022
Senior Proposal Manager
Conduent
08.2015 - 10.2018
Florida State University
Bachelor of Arts from Cultural Anthropology
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