Summary
Overview
Work History
Education
Skills
Timeline
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Haley Perkins

Gadsden,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative - WFH

Regions Bank
03.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Retail Manager

Ulta Beauty Inc.
01.2017 - 03.2020
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.

Waitress

C & J Crab Shack
06.2015 - 01.2017
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Gadsden City High School
Gadsden, AL
05.2015

Skills

  • Data Collection
  • Paperwork Processing
  • Complaint Resolution
  • Product Knowledge
  • Appointment Scheduling
  • Account Updating
  • Call Management
  • Data Entry

Timeline

Customer Service Representative - WFH

Regions Bank
03.2020 - Current

Retail Manager

Ulta Beauty Inc.
01.2017 - 03.2020

Waitress

C & J Crab Shack
06.2015 - 01.2017

High School Diploma -

Gadsden City High School

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Haley Perkins