Summary
Overview
Work History
Education
Skills
Education
Timeline
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Haley Phelps

Fall Branch,TN

Summary

Goal-driven Sales Professional with over 10 years of sales and management experience. Accomplished in delivering exemplary sales and marketing results to drive retail growth, while providing excellent customer service. Focused and enthusiastic with strong background in building successful teams and known for having exceptional drive.

Overview

14
14
years of professional experience

Work History

Sales Relief

Lipman Brothers Inc.
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Building and maintaining relationships with accounts and managers.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations, with changing schedules.
  • Ability to recognize new sales opportunities for Sales Reps and growing sales within their routes.

Territory Sales Lead

Republic National Distribution
12.2023 - 09.2024
  • Increased overall sales by developing and executing effective territory sales strategies.
  • Built strong relationships with key clients, both on premise and off premise, through consistent communication and excellent customer service.
  • Expanded the client base by identifying potential customers and initiating contact to promote products and services.
  • Collaborated with marketing team to develop targeted materials for promotions, leading to increased product awareness.

Salon Director

Sun Tan City
06.2022 - 12.2023
  • Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
  • Recruited and hired salon consultants bringing expertise, enthusiasm and talent to business.
  • Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
  • Maintained client waiting area, ensuring that it was always spotless and neat.
  • Controlled inventory by tracking expenses, purchases, and shelf stock daily, weekly and monthly.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Led the district in sales consistently by setting clear daily and monthly sales goals with each team member and providing incentives when goals are met.

Store Manager

Francesca's Boutique
09.2022 - 06.2023
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Handled all daily operations within the boutique, such as processing shipment and doing daily markdowns.
  • Recruiting, interviewing, hiring and developing a team that successfully led our store to become the top-performing store in our district.
  • Rotating merchandise based on company directive and local events to maximize on sales and promote new sales and promotions.
  • Completed point of sale opening and closing procedures.
  • Scheduling to set the team up for success daily and ensure proper coverage in boutique to maximize on sales and reduce shrinkage.
  • Led the district in a weekly Zoom Recruiting group that focused on hiring, recruiting and maintaining top-talent.

Store Manager

Buckle, Inc.
06.2011 - 09.2022
  • Responsible for maintaining a growth-based positive work environment for employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service and build and retain relationships with our customers
  • Make effective hiring decisions based on scheduling, store needs, and available payroll. Hired 25+ employees and produced 5 Store Managers.
  • Training, educating and coaching the team to ensure they have the knowledge to meet both personal and store sales goals.
  • Measure goal achievement daily by evaluating year over year growth and setting goals. Grew over $1 million dollars in sales from 2018-2021. Consistently in the company's top sales group.
  • Oversee daily operations of the store, including merchandising, delegating tasks, ordering supplies, receiving inventory, requesting inventory based on brand rankings, and cash handling.
  • Assist customers, answer questions and resolve problems for outstanding customer service.
  • Handle the store's social media accounts to promote events and specials. Also responsible for reaching out and following up with customers through the company's communication platform.

Education

Bachelor of Science - Clinical Psychology

East Tennessee State University
Johnson City, TN
05.2016

Skills

  • Team Building and Mentoring
  • Leadership and Management Training
  • Recruiting, Hiring, and Developing Top Talent
  • Scheduling
  • Goal Driven
  • Focus and Follow-Through
  • Performance Evaluation and Monitoring
  • Self-Starter
  • Marketing and Advertising
  • Customer Service
  • POS Systems Operations

Education

other

Timeline

Sales Relief

Lipman Brothers Inc.
09.2024 - Current

Territory Sales Lead

Republic National Distribution
12.2023 - 09.2024

Store Manager

Francesca's Boutique
09.2022 - 06.2023

Salon Director

Sun Tan City
06.2022 - 12.2023

Store Manager

Buckle, Inc.
06.2011 - 09.2022

Bachelor of Science - Clinical Psychology

East Tennessee State University

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