Haley Piephoff
Coeur d’ Alene,ID
Summary
Looking to obtain a position with advancement opportunities & leadership. I have worked in customer service for 10 years. Would love to be a part of a team where I can utilize my strong work ethic, strong customer service skills and work as part of a team for many years to come. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
13
13
years of professional experience
15
15
years of post-secondary education
Work History
CSR - Flex II-3
Avista Utilities
- Current
- Working as a customer service representative and providing excellent customer service to all Avista customers in Idaho, Washington, and Oregon territories
- Working efficiently with back-office support, co-workers, and many other internal departments
- Taking calls via the call center with incoming calls, this involves successful communications, listening, multi-tasking and professionalism skills
- Ensuring the trust of the customer and showing confidence in knowledge of many areas, while following proper procedure & business process.
Loan Officer Assistant
Willamette Valley Bank
06.2020 - 10.2022
- Serving as an ongoing point of contact for clients, helping them collect all required information and complete any necessary documents throughout the loan process
- Assisting and coordinate internal parities involved in the process, including loan officers, realtors, and all operations teams
- Ensure loan documentation complies with federal & state requirements.
Manager
Renee’s on Ramsey
05.2011 - 06.2020
- Responsibilities include providing personalized customer service in a fast-paced environment, managing seven employees and their schedules, ordering and inventorying supplies and being accountable for large amounts of cash daily.
Lab Technician
Rockwood Hospital
08.2016 - 01.2017
- Responsibilities included engaging and greeting patients with a friendly face, properly identifying the patients while making them feel comfortable in a hospital setting, collecting blood samples from the patients and transporting them to the laboratory.
Internship
Benewah Medical and Wellness Center
8 2016
- Responsibilities include greeting patients, practicing proper patient information identification and making the patient comfortable as well as deciphering the best collection method, collecting blood samples from the patients and transporting the samples to the laboratory.
Server/Waitress
Texas Roadhouse
08.2013 - 06.2015
- Responsibilities included greeting customers, taking and completing food/drink orders, cashing out customer tickets and performing employee line dances for patrons.
Education
Certified Phlebotomy Technician -
N.I.C. Workforce Training Center
05.2001 - 05.2016
Graduated with honors -
Lake City High School
Skills
Teamwork and Collaboration
Fast Learner
Quick Learner
Computer Skills
Team Collaboration
Interpersonal and Social Skills
Creative and Resourceful
Telephone Etiquette
Skillscertifications
- Nationally Certified Phlebotomy Technician, National Healthcare Association 07/07/2016
- Basic Life Support (BLS)/CPR Certified, 09/2016
- Community Volunteer: (100+ hours) various Kootenai County based projects
- National Physique Committee (NPC) Qualifier, 2015 & 2016
References
References available upon request.
Timeline
Loan Officer Assistant
Willamette Valley Bank
06.2020 - 10.2022
Lab Technician
Rockwood Hospital
08.2016 - 01.2017
Server/Waitress
Texas Roadhouse
08.2013 - 06.2015
Manager
Renee’s on Ramsey
05.2011 - 06.2020
Certified Phlebotomy Technician -
N.I.C. Workforce Training Center
05.2001 - 05.2016
CSR - Flex II-3
Avista Utilities
- Current
Internship
Benewah Medical and Wellness Center
8 2016
Graduated with honors -
Lake City High School
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