Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Haley Pierce

Spring

Summary

I bring a wealth of experience in office management and administration, specializing in maximizing productivity, efficiency, and service quality in diverse settings. You can rely on me as a trustworthy and dedicated support specialist and people focused leader, equipped with advanced organizational, technical, interpersonal and business skills. I excel in collaborating with cross-functional teams to deliver operational and service excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Regional Office Manager

Caliber Auto Care
04.2020 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
  • Reduced operational costs through thorough analysis of budgets, identifying areas for improvement and cost-cutting measures.
  • Collaborated with other regional managers to share best practices, streamline operations, and increase overall organizational efficiency.
  • Boosted regional sales performance with the development and implementation of strategic marketing initiatives.
  • Optimized workflow with the effective allocation of tasks based on individual strengths and project requirements leading to increased productivity rates across the region''s offices.
  • Implemented standard operating procedures across all departments to maintain consistency in daily operations and facilitate seamless collaboration between teams.
  • Assessed employee performance regularly providing constructive feedback enabling targeted professional growth.
  • Oversaw human resources functions such as recruitment, onboarding, training, and performance evaluations to maintain a skilled workforce in the region.
  • Managed a team of office staff, providing support, guidance, and ongoing professional development opportunities to ensure high-quality performance.
  • Coordinated regional events, meetings, and conferences to strengthen relationships among employees and clients alike.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Office Manager

Caliber Auto Care
05.2019 - 04.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Education

High School Diploma -

Magnolia High School
Magnolia, TX
05.2015

Skills

  • Office Administration
  • Operations Management
  • Staff Development
  • Human Resources
  • Time Management
  • Hiring and Terminations
  • Operational Improvements
  • Payroll and budgeting
  • Vendor Relationship Management
  • Customer Satisfaction Evaluation
  • Credit and collections
  • Policy and procedure modification

Accomplishments

Supervised 10 automotive facilities between Houston and San Antonio

Built many lifetime relationships with Customers and Vendors

Improved and developed onboarding and training processes

Managed marketing events to increase brand visibility

Lead bi-weekly performance meetings for multiple regions

Lead a culture of growth & development, fun, integrity, courage and being your best self everyday.



Certification

Earned the Servant Leadership Award-2023-Caliber Auto Care


Earned the Best of the Best and Achievement certifications from Platinum Leadership seminar-2021-Caliber Collision


Earned the certificate of completion for Inspiring People to Skillful


Living Insights That Produce Exceptional Leaders, 20 hours of


leadership development.-2024- Allen Forte, Peoples Program

Timeline

Regional Office Manager

Caliber Auto Care
04.2020 - Current

Office Manager

Caliber Auto Care
05.2019 - 04.2020

High School Diploma -

Magnolia High School

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Haley Pierce