Haley Pruitt
Hesperia,Ca
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
11
11
years of professional experience
Work History
Store Manager
JOANNS
07.2023 - Current
- Recruitment, Onboarding, Compliance, and overseeing all associates benefits
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed a team of 45 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
Store Manager
CVS Pharmacy
06.2022 - 07.2023
- Onboarding a team of 20+
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Human Resources and Payroll
SiteSol
05.2021 - 08.2022
- Supported human resources initiatives by recruiting, employee onboarding processes, and performance evaluations when needed.
- Collaborated with human resources in maintaining updated employee records, facilitating new hire orientations, and processing benefit enrollments or changes.
- Prepared and developed human resources information for employee handbooks and administrative publications to facilitate onboarding.
- Processed payroll for employees and reported payroll taxes for organization.
- Collaborated with payroll department to ensure accurate compensation data entry for all employees.
- Managed payroll processing for 100+ employees accurately and on time each pay period.
- Managed payroll operations, ensuring timely and accurate payment for all employees.
Store Manager
Rite Aid
01.2017 - 05.2021
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Oversaw payroll processing, ensuring accuracy and timely distribution of employee payments.
- Reduced payroll discrepancies by conducting thorough monthly audits of payroll accounts, identifying and rectifying errors swiftly.
- Maintained accurate documentation of inventory movement, contributing to effective inventory management.
- Improved inventory management through demand forecasting models, minimizing stockouts and reducing excess inventory costs.
- Reduced employee turnover with targeted recruitment strategies and comprehensive onboarding processes.
- Streamlined candidate screening procedures, resulting in a faster and more efficient hiring process.
Shift Lead, Coffee Master. Partner of the Quarter
Starbucks
05.2014 - 01.2017
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Worked effectively in fast-paced environments.
- Developed and delivered training to associates.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Scanned, processed and counted inventory, product ordering and shipping discrepancies.
Education
Master of Arts - Business
California State University, San Bernardino
San Bernardino, CA01.2016
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
- Active listening
- Problem resolution
Timeline
Store Manager
JOANNS
07.2023 - Current
Store Manager
CVS Pharmacy
06.2022 - 07.2023
Human Resources and Payroll
SiteSol
05.2021 - 08.2022
Store Manager
Rite Aid
01.2017 - 05.2021
Shift Lead, Coffee Master. Partner of the Quarter
Starbucks
05.2014 - 01.2017
Master of Arts - Business
California State University, San Bernardino
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