Summary
Overview
Work History
Education
Skills
Licensing
Accomplishments
Timeline
Generic

Haley Puma

Saint Augustine,FL

Summary

Energetic and results-oriented New Home Sales Consultant with over 6 years of experience in high-end sales, specializing in guiding clients through the new construction home-buying process. Proven ability to communicate effectively, both verbally and in writing, with a talent for presenting information visually to enhance client understanding. Demonstrated expertise in prospecting, closing, and negotiating with a strong commitment to integrity. Known for creative problem-solving skills, proactive follow-up, and a high level of enthusiasm and energy. Adept at using marketing strategies to drive sales and maintain top-tier organizational skills.

Overview

6
6
years of professional experience

Work History

New Home Sales Consultant

ICI Homes
Jacksonville, Florida
09.2022 - Current
  • Guided clients through options and upgrades, physically demonstrating models and homesites to provide a clear and engaging visualization of potential homes
  • Developed creative solutions to overcome sales obstacles, ensuring a smooth and successful purchasing process
  • Maintained current knowledge of local real estate trends and competitor offerings to provide informed advice to clients
  • Utilized social media platforms for effective property advertising and engagement with potential buyers, contributing to a $46,000,000 sales achievement in 2023
  • Reviewed blueprints and floor plans with clients to ensure accuracy, demonstrating a commitment to detail and client satisfaction
  • Conducted proactive follow-ups with prospective customers and consistently delivered on commitments, enhancing client relationships.

New Home Sales Consultant

Empire Communities
Houston, Texas
12.2021 - 07.2022
  • Provided expert guidance through the home-buying process, showcasing models and homesites to potential buyers
  • Organized community events and marketing initiatives to generate interest and engage potential buyers, earning recognition as top marketing sales agent for 2022
  • Maintained a comprehensive understanding of local real estate trends and competitor activities to effectively position properties
  • Performed routine follow-ups with past clients and realtor partners, demonstrating commitment to building and maintaining professional relationships.

Meritage Homes
Charlotte, North Carolina
12.2020 - 12.2021
  • Achieved top 3 sales performance in the Charlotte division through effective prospecting and client engagement
  • Trained team members on social media and marketing initiatives, enhancing overall sales strategies and performance
  • Delivered exceptional customer service throughout the home-buying process, resulting in top customer satisfaction scores and 100% customer retention
  • Exceeded sales objectives by capturing new leads and converting them into satisfied customers.

Community Sales Manager

Empire Communities
Houston, Texas
04.2018 - 12.2020
  • Coached and supported sales teams to ensure consistent performance, employing a variety of instructional methods
  • Collaborated with marketing team to create promotional materials and events, aligning sales efforts with customer preferences and trends
  • Developed and implemented effective sales strategies to drive revenue growth, achieving top volume sales and Customer Service of the Year awards
  • Provided ongoing feedback and support to individual team members, assisting with recruitment, training, and exceeding sales goals.

Education

Springfield High School
Illinois

Kaplan Real Estate Academy
Texas

Florida Real Estate Institute
Florida

Skills

  • Communication
  • Active listening
  • Problem-solving
  • Relationship selling
  • Negotiation
  • Marketing strategies
  • Follow-Up
  • Commitment
  • Enthusiasm
  • Organizational skills

Licensing

Florida Real Estate License

Accomplishments

  • Runner-Up for Sales Volume (2023): Achieved $46,000,000 in sales volume, demonstrating exceptional sales performance and contributing significantly to company revenue.
  • Top Marketing by Sales Agent (2022): Recognized for outstanding marketing efforts, leading to increased property visibility and engagement, and driving significant sales growth.
  • Customer Service of the Year (2020): Honored with the Customer Service of the Year award for delivering exceptional service and maintaining high customer satisfaction and 100% retention rates.
  • Top Volume Sales (2019): Awarded for leading sales volume, showcasing consistent high performance and successful sales strategies.

Timeline

New Home Sales Consultant

ICI Homes
09.2022 - Current

New Home Sales Consultant

Empire Communities
12.2021 - 07.2022

Meritage Homes
12.2020 - 12.2021

Community Sales Manager

Empire Communities
04.2018 - 12.2020

Springfield High School

Kaplan Real Estate Academy

Florida Real Estate Institute

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Haley Puma