Haley Radke
Littleton,CO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dish Network Headquarters (Eurest, Compass Group)
Englewood, CO
10.2023 - Current
- Manage daily operations alongside the executive chef.
- Create weekly finance folders. It should include reports documenting daily sales, vendor invoices, accounts receivable invoices, wage reports, imprest funds, and inventory counts. Enter all reports in MyFinance.
- Managing catering involves coordinating with DISH administrators and executive assistants, creating menus and pricing for events/meetings, generating and confirming invoices, delegating tasks to team members for larger events, delivering, setting up, and breaking down catering events, as well as sending invoices paid with department codes to DISH accounts payable.
- Oversee marketing efforts. Establish monthly promotional displays at the entrance, collaborate with the chef to design weekly cafe menus featuring monthly promotions, place orders for the retail market, beverages, and coffee bar, analyze the market to set product pricing, and ensure product availability through adequate stocking and rotation.
- Provided guidance and support to staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitor employee attendance records, timekeeping, and create weekly schedules for employees.
Supervisor
Dish Network Headquarters (Eurest, Compass Group)
Englewood, CO
12.2022 - 10.2023
- Catering involves coordinating events with administrators, creating menus and pricing, generating and confirming invoices, as well as setting up and dismantling catering events.
- Market responsibilities include setting monthly marketing promotions, designing and mapping out the retail market and beverage coolers, ordering products from vendors, and conducting weekly inventory counts.
- Cash handling- complete and document cash deposits, count tills, count safe, cashier
- Cover in FOH and areas in BOH during short staffing - barista, salad bar, food prep
- Enter sales, invoices, and imprest funds into MyFinance
- Check all kiosks to ensure they are working properly and have receipt paper
- Maintain organization by employing time management, multitasking, and planning skills to accomplish all tasks required within a day's time.
- Check in with staff to support them where needed
- Communicate with staff about any changes or updates
- Make any necessary changes on Nextep and Thrive per the menu, 86 products. Communicate with Nextep to resolve network problems with kiosks, delays or issues in the system.
- Train front of house staff
- Problem solve
- Answer to customers questions, concerns and needs
- Continuously train through Learning Management Systems, peers, and upper management. I gather insights from each individual I encounter and leverage their knowledge or the challenges they've faced to enhance my performance and personal growth.
Front Of House Supervisor
Davita (Eurest, Compass Group)
Denver, CO
05.2022 - 12.2022
- Record the daily sales for both coffee bars.
- Print and file sales reports
- Enter new products into Nextstep and Maegan (Eatify).
- Supervise and train front of house employees
- Prepare desserts and cold side dishes for the Davita teams, arrange them on plates in a creative and visually appealing manner, set up the catering tables with precision, deliver to the designated team, and then dismantle the tables and clean up the setup.
- Create and maintain professional relationships with Davita staff
- Keep work areas clean and organized to ensure sanitation policies are met
- Strong communication with co-workers to meet daily success
- Complete daily temperature logs
- Label and Date product used and then discard when expired
- Cover positions where we are understaffed or require additional support, such as coffee bar barista, cashier, and salad bar attendant.
Retail Lead
Morrison Healthcare (Compass Group)
Mankato, MN
10.2020 - 05.2022
- Lead my team with an exemplary work ethic and a positive attitude
- Train new hires
- Complete daily smartsheets and discard all expired food, supplements and chemicals
- Provide patients great service with hospitality and respecting their vulnerability
- Understanding and identifying special diets including allergens, dysphasia, NPOs, clear liquids, and restrictions
- Keep prep areas clean so cross contamination is avoided
- Complete temp logs for TCS foods and coolers/freezers
- Continue learning company policies and procedures through LMS trainings
- Cover any positions we are short on any given day
- Cash handling- complete and document cash deposits, count tills, count safe, cashier
- Record Volante Close Day reports daily in EMorrison
- Set cafe up for breakfast and lunch
- Stock sales floor and pop coolers
- Set up patient line and stock coolers with portioned cold desserts, fruits and drinks
- Check patient trays before sending them off for delivery to ensure patients receive everything they ordered and to make sure food and drinks are prepared accordingly to their diets
- Deliver patient trays
- Barista- Starbucks beverages
- Plan for last minute schedule changes
- Be knowledgeable about how I can move staff around to best accomplish daily goals
Education
Bachelor of Arts - Elementary Education
Minnesota State University - Mankato
Mankato, MNSkills
- Servsafe Certified
- Empathy
- Supervision and Training
- Communication
- Positive Attitude
- Time Management
- Customer Service
- Teamwork
- POS System Operations - Nextep, Volante, Thrive, Eatify
- Catering
- Task Delegation
- Employee Scheduling
- Sales monitoring
- Operations Management
- Money Handling
- Staff Management
- Retail Operations
- Microsoft Office
Awards
- Morrison Healthcare Gem Award for outstanding employee performance and excellent customer service.
- Hero Award for excellent rapport with Dish Network and boosting sales through catering.
Certification
- Serve Safe Certified
References
References available upon request.
Timeline
Assistant Manager
Dish Network Headquarters (Eurest, Compass Group)
10.2023 - Current
Supervisor
Dish Network Headquarters (Eurest, Compass Group)
12.2022 - 10.2023
Front Of House Supervisor
Davita (Eurest, Compass Group)
05.2022 - 12.2022
Retail Lead
Morrison Healthcare (Compass Group)
10.2020 - 05.2022
Bachelor of Arts - Elementary Education
Minnesota State University - Mankato
- Serve Safe Certified
Similar Profiles
MARCEL BOUCHERMARCEL BOUCHER
General Manager at Eurest National Accounts, Compass Group USA, Carrier World Global HeadquartersGeneral Manager at Eurest National Accounts, Compass Group USA, Carrier World Global Headquarters
Phillip CookPhillip Cook
Utility Worker & Cook at Eurest Compass GroupUtility Worker & Cook at Eurest Compass Group
KACEY HAGLUNDKACEY HAGLUND
Barista at Compass Group with Eurest at MicrosoftBarista at Compass Group with Eurest at Microsoft