Haley Raffaeli
Houston,TX
Summary
Accomplished Senior Manager at Universal Weather and Aviation, LLC, adept in continuous improvement processes and cross-functional communication. Spearheaded significant operational enhancements, achieving streamlined customer service and operational quality. Excelled in data-driven decision-making and led software development projects, enhancing organizational efficiency. Proven mentor and leader, fostering team growth and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager, Continuous Improvement
Universal Weather and Aviation, LLC
01.2016 - Current
- Provided strong leadership for large team of representatives responsible for customer service disputes and operational quality.
- Responsible for large improvement projects from initiation to close out for all divisions of a multi-org aviation company.
- Elicits and documents processes and procedures for all tasks across all divisions.
- Acts as Product Owner for three software projects including two built from scratch databases. Responsible for data content, User Experience and system functionality for databases.
- Creates and administers in person and video training courses covering software updates and policy changes.
- Communicates with end users, stakeholders, and executives to convey project details and updates.
Technical Weather Specialist
Universal Weather and Aviation, LLC
01.2014 - 01.2016
- Responsible for Business Requirements for new software implementation.
- Developed and administered in person training and training documentation for all users.
- Gained skills in all roles in company.
- Responsible for reviewing and analyzing customer service tickets to determine root cause.
- Created and disseminated reports on quality.
- Assisted Master Black Belt in Six Sigma quality projects.
Lead Meteorologist
Universal Weather and Aviation, LLC
11.2007 - 01.2014
- Studied and interpreted synoptic reports, maps, photographs and prognostic charts to predict long and short range weather conditions.
- Created pinpoint forecasts and succinct summaries for global flights.
- Planned, generated and filed flight plans for global flights in accordance to published international travel regulations.
- Created training documents for new employees and mentored junior meteorologists in best practices.
- Acted as Shift Supervisor, assigning work, monitoring action lists and prioritizing work for two departments.
Education
Bachelor of Science - Meteorology
Texas A&M University
College Station, TX05-2007
Skills
- Continuous improvement processes
- Troubleshooting and problem resolution
- Data-driven decision-making
- Documentation and reporting
- Cross-functional communication
- Organizational improvement
- Multitasking
Certification
- FAA Aircraft Dispatcher 2009
- Six Sigma Green Belt 2012
Timeline
Senior Manager, Continuous Improvement
Universal Weather and Aviation, LLC
01.2016 - Current
Technical Weather Specialist
Universal Weather and Aviation, LLC
01.2014 - 01.2016
Lead Meteorologist
Universal Weather and Aviation, LLC
11.2007 - 01.2014
- FAA Aircraft Dispatcher 2009
- Six Sigma Green Belt 2012
Bachelor of Science - Meteorology
Texas A&M University
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