Hi, I’m
HALEY REED
Norfolk
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
10
years of professional experience
1
Certification
Work History
Sentara Norfolk General Hospital
Patient Access Representative
03.2024 - Current
Job overview
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Provided excellent customer service to parents during the registration process, ensuring all questions were answered thoroughly.
ATLANTIC ORTHOPAEDIC SPECIALISTS
Medical Receptionist
06.2023 - 01.2024
Job overview
- Greeting patients and visitors in a friendly and professional manner
- Answering phone calls to direct patients to the right department depending on the question/assisting where I was able
- Verifying patient insurance and collecting co-payment
- Updating patient records and entering new information with efficiency
- Managed confidential insurance information and Medicaid claims, collected credit card and cash co-payments, and managed daily bank deposits
- Skilled in managing patient inquiries, billing, and compliance with HIPAA regulations to ensure a welcoming and professional environment
- Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area
- Communicating with doctor's surgeries and hospitals
- Ensuring that the waiting room, front desk, and break rooms are kept clean and well-maintained
- Coordinated patient appointment scheduling for ultrasounds, CT Scans, and other testing and physician appointments; consistently ensured compliance with company, State, and Federal policies and procedures
GEICO, Government Employees Insurance
Licensed Insurance Agent
12.2022 - 06.2023
Job overview
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
- Obtained underwriting approval by completing application for coverage
- Upsold additional products and services after identifying customer needs and requirements
- Educated clients on insurance policies and procedures
- Collected premiums on or before effective date of coverage
- Adhered to company policies and scripts to consistently achieve call-time and company metrics
- Maintained meeting metrics while being ranked #3 in the country for my numbers, over 3 consecutive months
Blue Horeshoe Tattoo
Receptionist
02.2021 - 12.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Corresponded with clients through email, telephone or postal mail
- Responded to inquiries from callers seeking information
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing and filing documents
- Shouldered management responsibilities during absence of manager
- Collaborated in professional team to solve workflow issues
- Assisted with Medication Management
Hope House Foundation
DSP
07.2019 - 02.2021
Job overview
- Assisted disabled clients to support independence and well-being
- Maintained clean, safe and well-organized patient environment
- Monitored progress and documented patient health status changes to keep care team updated
- Administered medication as directed by physician
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning
- Supervised daily activities and provided assistance to staff
- Developed rapport to create safe and trusting environment for care
- Consulted with different healthcare disciplines to offer important mental health support to patients
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Assisted with daily living activities, running errands and household chores
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Transported clients to and from medical appointments with safety and efficiency
- Monitored clients' overall health and well-being and documented/reported significant changes
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
17th Street Surf Shop
Manager
06.2016 - 07.2019
Job overview
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Exhibited excellent people skills during interaction with employees and customers
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Controlled store inventory and reviewed cash handling and operations reports
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Completed daily paperwork and computer entry of sales data as established by management
- Answered questions about store policies and addressed customer concerns
Dairy Queen Grill & Chill
Cashier
05.2015 - 06.2016
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Listened attentively to customer complaints or requests and resolved issues without need to escalate
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
- Performed shift change tasks each day to keep store neat and running smoothly
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures
Education
Tidewater Community CollegeNorfolk, VA
Pre-reqs For BSN
05-2026
Indian River High SchoolChesapeake, VA
High School Diploma
06.2018
Skills
- Anatomy knowledge
- Communication skills
- Behavior management
- Customer Complaint Resolution
- Childcare
- Senior care
- Epic
- HIPAA
- Medical administrative support
- Direct support
- Professional bedside manner
- Management
- Patient Care
- Medical terminology
- Call Answering and Routing
- Positive Attitude and Energetic
- Caregiving
- Patient observation
- Blood glucose testing
- Catheter care
- Specimen collection
- Clinical training
Certification
- Insurance Producer License, November 2019 to November 2026
- NCPCT - Patient Care Technician, 05/07/2025
- First Aid/CPR Certified - 11/24/2024
Timeline
Patient Access Representative
Sentara Norfolk General Hospital
03.2024 - Current
Medical Receptionist
ATLANTIC ORTHOPAEDIC SPECIALISTS
06.2023 - 01.2024
Licensed Insurance Agent
GEICO, Government Employees Insurance
12.2022 - 06.2023
Receptionist
Blue Horeshoe Tattoo
02.2021 - 12.2022
DSP
Hope House Foundation
07.2019 - 02.2021
Manager
17th Street Surf Shop
06.2016 - 07.2019
Cashier
Dairy Queen Grill & Chill
05.2015 - 06.2016
Tidewater Community College
Pre-reqs For BSN
Indian River High School
High School Diploma
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