HALEY RETANA
Summary
Dynamic professional dedicated to delivering exceptional service and fostering new opportunities within a collaborative organization. Skilled in client interaction and communication, committed to enhancing customer experiences. Versatile in office operations, adept at managing phone inquiries, welcoming visitors, tracking student attendance, and maintaining an organized workspace, including efficient data entry. Eager to contribute to a team-oriented environment that values growth and innovation.
Healthcare professional with extensive experience in school-based health services. Known for implementing health programs that enhance student well-being and academic performance. Effective collaborator and adaptable problem-solver, ensuring supportive and responsive health environment.
Overview
11
11
years of professional experience
Work History
School Nurse /Health Care Aide
Usd 501
08.2023 - Current
- Administered first aid and emergency care to students in accordance with state regulations.
- Conducted health screenings and assessments, ensuring compliance with district policies.
- Collaborated with educators to develop health education programs promoting student wellness.
- Maintained accurate health records, tracking immunizations and medical histories for each student.
- Provided guidance to parents on health-related issues and community resources available for support.
- Advocated for policies promoting mental and physical well-being within the school environment.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Screened for infectious diseases to help prevent spreading within school community.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Implemented emergency protocols in medical emergencies to promote safety for students and staff.
- Served as a resource for faculty and staff by providing training on first aid, CPR, and other health-related topics.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Facilitated early detection of health issues by conducting routine screenings for vision, hearing, among others.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
retail, cashier, stocking shelving
EPIC overstocks
09.2021 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy during shifts and end-of-day reconciliation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining store inventory through regular stock counts and restocking efforts.
- Trained new cashiers on operational procedures and customer service standards.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
Certified Nurses Aid
University of Kansas Health Hospital
01.2021 - 09.2021
- Vitals, charting, documentation
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient rooms and medical equipment.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Trained new aides on best practices in patient care and hospital protocols.
- Provided emotional support to patients and families during challenging situations.
- Implemented infection control procedures, enhancing overall patient safety standards.
- Maximized privacy during personal care activities by utilizing appropriate drapes or curtains and maintaining a respectful demeanor.
- Supported quality of life for patients by engaging in meaningful conversations, therapeutic activities, and providing companionship during free time.
- Promoted emotional support for patients and their families by actively listening and empathizing with their concerns during difficult times.
- Aided in the development of individualized care plans by accurately documenting observations on each patient''s condition daily.
- Strengthened relationships between nursing staff members through active collaboration on interdisciplinary teams focused on improving overall patient outcomes.
- Assisted in maintaining a clean and safe environment for patients, staff, and visitors by following infection control protocols.
- Increased efficiency in medical record keeping through meticulous documentation of all administered medications, treatments provided, and relevant observations made during shifts.
- Enhanced patient mobility by assisting with transfers, ambulation, and positioning tasks when needed.
- Prevented complications from arising due to immobility by performing range-of-motion exercises on bedridden patients regularly.
- Expedited communication between healthcare team members by actively participating in shift change report meetings and conveying relevant patient information effectively.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Mental Health Tech
Valeo Behavioral Health
09.2017 - 09.2018
- Crisis Unit Situations; Provided Resources and de-escalated events, Administered Medication
- Recognition for Data Entry: Admissions & Discharges
- Monitored client behavior and emotional state to ensure safety and stability.
- Assisted in developing individualized care plans based on client assessments.
- Facilitated group therapy sessions to promote peer support and communication skills.
- Documented patient progress and interventions in electronic health records accurately.
- Trained new staff on protocols, procedures, and best practices for patient care.
- Maintained detailed records of patient interactions, documenting progress toward treatment goals and aiding in the evaluation of overall effectiveness.
- Assisted clinical staff with crisis intervention strategies, ensuring a safe and supportive environment for patients.
- Served as a liaison between patients and their healthcare providers by relaying relevant information about mental health status changes or concerns that arose during stabilization efforts.
- Participated in ongoing training opportunities to stay current on best practices in mental health care and crisis stabilization techniques.
- Provided ongoing encouragement and motivation to patients as they progressed toward stabilization goals, celebrating successes along the way.
- Coordinated discharge planning efforts in collaboration with case managers, social workers, and other professionals involved in patient care transitions.
- Conducted thorough room checks for safety hazards, maintaining compliance with regulatory standards and facility protocols for patient protection.
- Implemented appropriate de-escalation techniques during crisis situations, preserving patient safety while mitigating risk to staff members.
- Established rapport with patients through compassionate listening and empathetic engagement during challenging moments.
- Observed patient behavior patterns closely for any signs of regression or potential crises requiring immediate attention from clinical staff.
- Promoted self-care activities among patients by leading recreational therapy sessions designed to foster relaxation and stress reduction techniques.
- Enhanced patient recovery by implementing individualized treatment plans and monitoring progress.
- Assisted patients in developing healthy coping skills through skill-building exercises and guided practice scenarios tailored to individual needs.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Mental Health Developmental Disability Tech
Kansas Neurological Institute
04.2015 - 08.2017
- Responsible for Patient Care: Medications, Meals, Hygiene, Appointments, and Outings.
- Provided direct patient care, ensuring safety and comfort in therapeutic environments.
- Assisted in developing and implementing individualized treatment plans for diverse populations.
- Monitored patient behavior and reported significant changes to clinical staff promptly.
- Facilitated group therapy sessions, promoting engagement and participation among patients.
- Trained new staff on best practices for patient interaction and emergency protocols.
- Maintained accurate documentation of patient progress and treatment adherence consistently.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Education
Certified Medication aide -
Kansas Neurological Institute
05-2016
Highschool diploma - undefined
Hope Street Academy
05-2015
Certified nursing assistant - undefined
Washburn Tech
02-2015
Skills
- Honesty, Integrity, & Loyalty
- Positive Attitude & Career Driven
- Passion
- Able to De-Escalate Situations
- Stress Tolerance; Can handle the pressure
- Punctual Attendance; Reliability
- Communication Skills
- Volunteered work in child learning center
- Immunization record review
- Acute illness recognition
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
ACTIVITIES
I am CPR/First Aid Certified (Infant, Adults, & TRAQ). I am driven and always willing to learn new things. I am passionate and I love helping people. I have training in mental health, drug & alcohol, and de-escalating high crisis situations. I have lots of child care experience helping the youth as they grow to be successful, I also have retail and cashier experience and a great customer service background. I am ambitious and willing to learn new traits.
Timeline
School Nurse /Health Care Aide
Usd 501
08.2023 - Current
retail, cashier, stocking shelving
EPIC overstocks
09.2021 - 06.2022
Certified Nurses Aid
University of Kansas Health Hospital
01.2021 - 09.2021
Mental Health Tech
Valeo Behavioral Health
09.2017 - 09.2018
Mental Health Developmental Disability Tech
Kansas Neurological Institute
04.2015 - 08.2017
Highschool diploma - undefined
Hope Street Academy
Certified nursing assistant - undefined
Washburn Tech
Certified Medication aide -
Kansas Neurological Institute