Haley Rice

Knowledgeable HR Generalist with a passion for fostering positive work environment and implementing HR initiatives. Duties include:

• Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
• Conducted background checks, reference checks and employment verification.
• Worked on 403(b) administration, FMLA and workers' compensation claims and benefits.
• Participated in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
• Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.

As the Branch Service Manager, I hold a multifaceted role encompassing various responsibilities crucial to the success of our branch. Collaborating closely with the Branch Manager, I manage service, sales, and operations functions, aligning our efforts with the branch's strategic goals.

· My role extends to employee management, involving recruitment, performance evaluations, and training, emphasizing the cultivation of a motivated and proficient team

· Provide leadership for the sale and referral of bank products, ensuring our clients' needs are met while addressing complex inquiries and client complaints.

· Oversee compliance, maintain production records, and facilitate audits, ensuring adherence to safety, security protocols, and bank policies.

· My contributions extend to operational integrity, risk management, and problem resolution, making me a pivotal representative for the branch/business center.

I am flexible, engaging in cash transactions, customer service, and sales tasks as needed, all while maintaining a physical presence at our branch/business center.

In my role as a Chamber of Commerce Marketing and Communications Specialist, I had been entrusted with a diverse array of responsibilities that contributed to the organization's growth and visibility.

• My primary duty involved crafting and executing comprehensive marketing strategies to promote the chamber's initiatives, events, and member benefits
• I successfully increased membership engagement and bolstered our online presence, utilizing social media, email marketing, and website management
• Managed internal and external communications,this included liaising with chamber members and stakeholders, ensuring their needs and concerns were addressed promptly and effectively
• Implemented efficient communication channels, such as newsletters and press releases, to disseminate important information and showcase the chamber's achievements.

My serving experience in a bustling, high-paced environment has honed my ability to excel under pressure while maintaining accuracy and kindness

I thrive in the fast-paced atmosphere, where efficiency is paramount, and I consistently deliver impeccable service with a warm and welcoming demeanor

This unique combination of speed, precision, and genuine hospitality allows me to provide exceptional dining experiences even in the most demanding of settings.

As a personal banker my primary job duties were:

• Provided customer service to clients, including answering questions and resolving issues.
• Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
• Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
• Identified potential fraud risks on accounts and reported suspicious activities to management.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Maintained position of trust and responsibility by keeping customer business confidential.
• Used product knowledge and abilities to execute consumer loans and other services.