Summary
Overview
Work History
Education
Skills
Timeline
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Haley Rice

Spring,TX

Summary

I have worked in early childhood education for fourteen years. I established my career in child care as an Assistant Director of a preschool and I would over see the daily operations of the program. At all times, I had to ensure our school was in compliance with Child Care Regulation, the health department, the fire department, and other agencies as well. The daily duties ensured all children were receiving a safe education, monitoring staff, and providing the best customer service for our clients. Running an operation was a very demanding and fast pace career. In my experience, I have learned to become very adaptable and I believe communcation is key.

Overview

14
14
years of professional experience

Work History

Director of Administration

Parent’s Choice
02.2010 - Current
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Supported timely and accurate administrative task completion.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Led a team of administrative professionals to ensure smooth daily operations and excellent customer service.
  • Generated reports, uploaded documents into digital storage and prepared client case affidavits.
  • Assisted in strategic planning efforts by providing detailed analysis of operational trends and potential areas of improvement.
  • Implemented effective policies for data privacy compliance, ensuring the protection of sensitive information.
  • Conducted annual performance reviews for direct reports, providing constructive feedback to support professional growth.
  • Established strong relationships with vendors, negotiating favorable contracts for office supplies, equipment, and services.
  • Managed risk assessments to identify potential issues before they escalated into costly problems.
  • Spearheaded initiatives to improve employee morale and workplace culture through recognition programs and special events planning.
  • Developed top talent and coordinated background checks and on-boarding and exit processes.
  • Developed corrective action plans for potential areas of compliance vulnerability.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

Bachelor Of Business Administration -

Sam Houston State University
Huntsville, TX
12.2016

Skills

  • Organizational Leadership
  • Relationship Building
  • Customer Relations
  • Office Management
  • Operations Management
  • Employee Relations
  • Schedule Management
  • Inventory Control
  • Document Management
  • Staff Development
  • Policy Implementation
  • Records Management
  • Workflow Planning
  • Credit and collections
  • Proofreading
  • Facilities Management
  • Human Resources Management
  • Customer Service
  • Business process improvement
  • Strategic Planning
  • Forecasting and planning
  • Team Oversight
  • Accounting Principles
  • Regulatory Compliance
  • Time Management
  • Attention to Detail
  • Critical Thinking
  • Active Listening
  • Planning and Prioritization
  • Microsoft Office
  • Flexible Schedule
  • Training and Orientation
  • Work Planning and Prioritization
  • Records and Database Management
  • Scheduling and calendar management
  • Goal Setting
  • Staff Management
  • Scheduling
  • Administrative background
  • Staff Scheduling
  • Administrative Management
  • Hiring and Terminations
  • Performance Evaluations

Timeline

Director of Administration

Parent’s Choice
02.2010 - Current

Bachelor Of Business Administration -

Sam Houston State University

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Haley Rice