Haley Richardson
Ladson,SC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
Capital Waste Services
Summerville, South Carolina
01.2023 - 12.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Bank Teller
Wells Fargo
Summerville, South Carolina
12.2021 - 12.2022
- Performed routine transactional and operational tasks efficiently through knowledge of policy and procedures
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Hospital Service/Courier
Blood Connection
North Charleston, South Carolina
09.2019 - 02.2021
- Processed orders by filling, delivering, or shipping per purchaser’s request
- Utilized several computer programs to ensure orders were completed and returned to enhance customer satisfaction
- Effective communication by email and phone with team members for positive outcomes in productivity and customer
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
Customer Service Representative
Geico
Lenexa, KS
06.2017 - 08.2019
- Provided excellent quality customer service by patiently listening and communicating with clients.
- Updated system with order specifics and customer details, preferences, and billing information.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
General Studies -
Highland College
08.2022
Skills
- MS office applications
- Complaint handling
- Team training and leadership
- Positive and friendly
- Attention to detail
- Administrative support
- Customer service
- Problem-solving
- Account management
- Multitasking and organization
- Payment processing
References
Available upon Request
Timeline
Lead Customer Service Representative
Capital Waste Services
01.2023 - 12.2024
Bank Teller
Wells Fargo
12.2021 - 12.2022
Hospital Service/Courier
Blood Connection
09.2019 - 02.2021
Customer Service Representative
Geico
06.2017 - 08.2019
General Studies -
Highland College