Haley Rivera
Grand Island,NE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Store Manager
The Children's Place
08.2018 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Food Court Supervisor
Bosselman's Travel Center
02.2016 - 06.2017
- Maintained accurate inventory to enable full availability of food products and full customer satisfaction.
- Stored food items in safe, organized and hazard-free environment and trained team members in food storage.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Directed food preparation and cooking activities to meet health and safety standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Apparel Team Member
Shopko
01.2015 - 03.2016
- Operated cash register to process customer transactions.
- Cleaned, closed, and secured store at end of shift.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Maintained organized store environment to foster pleasant shopping experiences.
Sandwich Artist
SUBWAY
01.2015 - 01.2016
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
Education
No Degree - Business, Early Childhood Education
Central Community College
Grand Island NENo Degree - Human Resources
Martinsburg College
Online07.2024
High School Diploma -
Grand Island Senior High
Grand Island NE05.2017
Skills
- Partnership Building
- Personnel Development
- Payroll Management
- Shift Scheduling
- Talent Recruitment
- Loss Prevention
- Team Development
- Project Management
- Store Merchandising
- POS Systems
- Employee Training
- Customer Service Management
- Supply Ordering
- Strategic Thinker
- Relationship Building and Management
- Recruiting and Hiring
- Employee Terminations
- Goals and Performance
- Accurate Cash Handling
- Inventory Control
- Loss Prevention Procedures
- Staff Management
- Store Opening and Closing
- Documentation and Reporting
- Marketing and Promotions
- Retail Merchandise Quality Standards
Timeline
Store Manager
The Children's Place
08.2018 - Current
Food Court Supervisor
Bosselman's Travel Center
02.2016 - 06.2017
Apparel Team Member
Shopko
01.2015 - 03.2016
Sandwich Artist
SUBWAY
01.2015 - 01.2016
No Degree - Business, Early Childhood Education
Central Community College
No Degree - Human Resources
Martinsburg College
High School Diploma -
Grand Island Senior High
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