Summary
Overview
Work History
Education
Skills
Summary
Timeline
Generic

Haley Roach

Trussville,AL

Summary

Dependable Legal Billing Assistant accomplished in assisting high profile attorneys on more than 100 successful cases. Dedicated to maintaining professional standards and ethical work habits to produce quality case content. Excellent technical and organizational skills to excel under deadline and workload pressures.

Overview

9
9
years of professional experience

Work History

Daycare Owner/Operator

Self Employed
10.2022 - 02.2025
  • Improved customer retention rates by providing exceptional care services tailored to individual child needs.
  • Resolved conflicts among children with empathy and effective problem-solving techniques.
  • Managed daily operations, ensuring clean and organized environment conducive to learning and play.
  • Organized special events and activities that enriched educational experience for children.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
  • Monitored student performance closely via assessments and evaluations aimed at identifying areas needing improvement or further attention.
  • Implemented feedback system for parents to voice concerns and suggestions, enhancing service quality based on their input.
  • Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
  • Increased enrollment rates through effective marketing strategies and community outreach efforts.
  • Streamlined administrative processes for enrollment and record-keeping, reducing paperwork and increasing efficiency.

Tax Support Specialist

Luca
04.2022 - 10.2022
  • Streamlined tax filing processes for increased efficiency and reduced errors.
  • Identified potential credits and deductions for clients through careful review of financial records, maximizing refund opportunities.
  • Supported teammates during peak workload times, fostering a positive work environment that encouraged collaboration and mutual success among team members.
  • Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Processed payroll garnishments such as tax liens and child support.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Coordinated with HR personnel to verify accuracy and completeness of employee information.
  • Minimized errors in payroll processing by implementing robust verification procedures before final submission.

Billing Assistant

Phelps Dunbar, LLP
Birmingham, AL
07.2021 - 04.2022
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Handled account payments and provided information regarding outstanding balances.
  • Used data entry skills to accurately document and input statements.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Handled billing and e-billing clients for Attorneys in both the Birmingham and Houston offices.

Legal Assistant

McLeod & Associates, LLC
Hoover, AL
08.2018 - 07.2021
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Performed administrative tasks, including revising and finalizing letters, briefs and memos.
  • Managed all administrative tasks for firm partners and associates.
  • Answered telephone and coordinated meetings and conferences.
  • Completed electronic filings, initiated billing statements and managed all firm administrative matters.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Handled electronic court filings and coordinated court activities.
  • Maintained complex files for short sales, foreclosures and traditional real estate transactions.
  • Handled filing systems for both short and traditional real estate transactions.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Answered 50+ client calls per day to respond to inquiries, using open-ended questioning skills to attain applicable information.

Assistant

Central Supply Company
Odenville, AL
06.2016 - 08.2018
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Created and updated over 500+ physical records and digital files to maintain current, accurate and compliant documentation.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Worked closely with coworkers to strategically plan for company growth.
  • Greeted guests in with friendliness and professionalism.
  • Attended to office operations and required paperwork.
  • Provided accurate and effective product solutions to customers and promoted sales.

Waitress

Chili's
Trussville, AL
01.2017 - 06.2018
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $100 per table.

Education

Bachelor of Science - Accounting

University of Alabama At Birmingham
Birmingham, AL
12.2022

Associate of Science - Business

Jefferson State Community College
Birmingham, AL
12.2020

Skills

  • Exceptional Telephone Etiquette
  • Scheduling/Planning
  • Official Notary
  • Document preparation
  • Administrative support
  • Client service and support
  • Document filing
  • Advanced Word Processing

Summary

Multi-faceted, efficient, and reliable administrative professional with 3+ years of experience supporting executives, sales personnel, and managers to improve internal operations for small businesses. Diversified skill set covering administrative support, client relations, writing, human resources and recruiting, account management, and project management. Excellent interpersonal, phone, and digital communication skills. 3+ years of Customer service experience.

Timeline

Daycare Owner/Operator

Self Employed
10.2022 - 02.2025

Tax Support Specialist

Luca
04.2022 - 10.2022

Billing Assistant

Phelps Dunbar, LLP
07.2021 - 04.2022

Legal Assistant

McLeod & Associates, LLC
08.2018 - 07.2021

Waitress

Chili's
01.2017 - 06.2018

Assistant

Central Supply Company
06.2016 - 08.2018

Bachelor of Science - Accounting

University of Alabama At Birmingham

Associate of Science - Business

Jefferson State Community College

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Haley Roach