Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Robins

Brook Park,OH

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

11
11
years of professional experience

Work History

Manage Swatch Room/ Processing

L'Nique Linen Rental
10.2021 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.

Customer Service Representative

Kaplans Furniture
10.2020 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.


Group Home Worker

Rose-Mary
02.2020 - 10.2020
  • Developed strong relationships with residents, fostering trust and open communication.
  • Provided transportation to medical appointments, social outings, and other necessary engagements for group home residents.
  • Organized and administered medication at set times.
  • Demonstrated exceptional time management skills while simultaneously managing multiple aspects of resident care within the group home setting.
  • Prepared healthy meals, maintained clean environments and laundered clothes.
  • Actively promoted opportunities for skill development among group home residents, fostering a sense of autonomy and self-confidence in their abilities.

Caregiver

Gardens At Westlake Senior Living
08.2017 - 03.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Pet Care Assistant

Big Creek Pet Hospital
05.2016 - 08.2017
  • Maintained a clean and safe environment for pets through regular cleaning, sanitizing, and organizing of facility spaces.
  • Promoted a positive work environment by actively participating in team meetings, offering support to colleagues, and maintaining open lines of communication.
  • Enhanced customer satisfaction by offering personalized advice for pet nutrition, grooming, and exercise requirements.
  • Administered medications according to veterinarian instructions, ensuring optimal pet health outcomes.
  • Contributed to team success with effective collaboration in daily tasks such as feeding, walking, and cleaning duties.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Car Porter

Auto Repair Technology
07.2015 - 02.2016


  • Enhanced customer satisfaction by efficiently transporting customers to designated areas.
  • Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.
  • Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
  • Increased efficiency of service department by shuttling vehicles between service bays and parking lots.
  • Maintained a safe work environment by adhering to company safety protocols and reporting any hazards or issues.
  • Maintained clean, tidy and safe work environment.
  • Provided exceptional customer service and addressed customer inquiries.
  • Performed E-Checks

Customer Service Cashier

Get Go
06.2014 - 07.2015
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Delivered exemplary customer service and warmly greeted guests.
  • Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Berea-Midpark High School
165 E Bagley Rd. Berea, OH 44017

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Relationship building
  • Documentation and reporting
  • Computer skills
  • Effective communication
  • Positive attitude
  • Goal setting
  • Conflict resolution
  • Compassionate and Empathic

Timeline

Manage Swatch Room/ Processing

L'Nique Linen Rental
10.2021 - Current

Customer Service Representative

Kaplans Furniture
10.2020 - 10.2021

Group Home Worker

Rose-Mary
02.2020 - 10.2020

Caregiver

Gardens At Westlake Senior Living
08.2017 - 03.2019

Pet Care Assistant

Big Creek Pet Hospital
05.2016 - 08.2017

Car Porter

Auto Repair Technology
07.2015 - 02.2016

Customer Service Cashier

Get Go
06.2014 - 07.2015

Berea-Midpark High School

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Haley Robins