Summary
Overview
Work History
Education
Skills
Timeline
Generic
HALEY ROBLES

HALEY ROBLES

New Lenox,IL

Summary

Developed skills in fast-paced environment, including effective communication, time management, and resource allocation. Seeking to transition into new field where these skills can be leveraged to drive efficiency and productivity. Focused on delivering results through strategic planning and coordination.

Overview

11
11
years of professional experience

Work History

Scheduler for Project Management

ComEd
08.2023 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Managed the CFR report to secure information across complex landscapes of organizational departments.

Information Desk Technician

ComEd
09.2019 - 08.2023
  • Notification of system events: SRP, Load shed, lockouts, last contingency, extended outages, operating incidents, and substation equipment problems
  • Provide updates on status of events through paging, web site updates and researching and communicating information
  • Manage and leverage Customer Relationship Management Database to capture interactions with customers
  • Deploy and track generators on the ComEd distribution system as well as organizing security coverage and fueling schedule of the equipment
  • Assist dispatchers with computer and application problems
  • Troubleshoot problems with computers, computer applications, fax machines, copy machines, phones, and radios in the Operations Control Center
  • If unsuccessful, call-in repair order through the proper reporting channels
  • Perform companywide callouts in the back shift using ARCOS
  • Manage escalated customer issues as needed to ensure resolution

Security Officer

Exelon Nuclear
06.2016 - 09.2019
  • Answer radio pages and calls in a prompt manner and prioritize calls based on importance
  • Perform identification and vehicle checks
  • Responsibilities include ensuring the safety and security of all staff, visitors, and property, patrolling the parking lots, external grounds and the interior of the facility, and securing entrance and other designed spaces
  • Provided physical protection of Exelon Nuclear Generation facilities against intrusion and acts of sabotage
  • Maintain qualification for position

911 Dispatcher

Streator Police Department
07.2014 - 06.2016
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch
  • Monitor various radio frequencies such as those used by public work departments, school securities and civil defense to keep apprised developing situations
  • Provide emergency medical instructions to callers

Education

High School Diploma -

Streator High School

Skills

  • Ability to carry out instructions effectively
  • Strong and effective written, oral and presentation skills, technical and financial aptitude, proficient computer skills, strong relationship building, negotiation experience, and customer service orientation
  • Good eye for detail with the ability to always stay organized/ Works independently and confidently in team settings
  • Demonstrated ability to handle and resolve conflicts in an effective manner

Timeline

Scheduler for Project Management

ComEd
08.2023 - Current

Information Desk Technician

ComEd
09.2019 - 08.2023

Security Officer

Exelon Nuclear
06.2016 - 09.2019

911 Dispatcher

Streator Police Department
07.2014 - 06.2016

High School Diploma -

Streator High School

Similar Profiles

CREATE PROFILE
HALEY ROBLES