Haley Rocha
San Antonio,TX
Summary
Professional in guest services with experience in enhancing customer satisfaction and streamlining operations. Known for strong team collaboration and adaptability to changing needs, ensuring seamless service delivery. Skilled in conflict resolution, communication, and customer relationship management. Trusted to achieve results and foster welcoming environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Expert
JW Marriott San Antonio Hill Country Resort & Spa
08.2024 - Current
- Developed strong rapport with guests, creating a positive atmosphere conducive to return visits.
- Participated in regular team meetings to discuss best practices or address challenges encountered in the course of daily operations, fostering a strong sense of teamwork and collaboration.
- Trained new team members on company policies and procedures, fostering a culture of excellence in customer service delivery.
Barista
JW Marriott San Antonio Hill Country Resort & Spa
02.2022 - 08.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced the guest experience by doodling on starbucks cups
- Worked with Sales to enhance the sight visit experience by creating personalized starbucks cups with their favorite drink
Education
Smithson Valley High School
San Antonio, TXSkills
- Calm under pressure
- Strong verbal communication
- Customer engagement strategies
- Proficient in applying feedback
Accomplishments
Front desk: Became a certified trainer thus exceeding expectations with positive feedback from trainees
Starbucks: Was one of the first associates to complete the Elevate Program and was employee of the month in October 2022
Certification
- Certified Training - January 2025
- Elevate Program - June 2024
Timeline
Guest Experience Expert
JW Marriott San Antonio Hill Country Resort & Spa
08.2024 - Current
Barista
JW Marriott San Antonio Hill Country Resort & Spa
02.2022 - 08.2024
Smithson Valley High School
Similar Profiles
Jacob CiottiJacob Ciotti
Housekeeping Manager at JW Marriott San Antonio Hill Country Resort & SpaHousekeeping Manager at JW Marriott San Antonio Hill Country Resort & Spa
Ava SpurlockAva Spurlock
Lifeguard at JW Marriott San Antonio Hill Country Resort & SpaLifeguard at JW Marriott San Antonio Hill Country Resort & Spa
Flor CastilloFlor Castillo
Events Administrative Assistant at JW Marriott San Antonio Hill Country Resort & SpaEvents Administrative Assistant at JW Marriott San Antonio Hill Country Resort & Spa
JAH RUIZJAH RUIZ
Home Maintenance Tech at Self-employeed ContractorHome Maintenance Tech at Self-employeed Contractor
TABITHA BARBERTABITHA BARBER
Cost Accountant II at Park USA/Northwest Pipe CompanyCost Accountant II at Park USA/Northwest Pipe Company