Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Roden

Ypsilanti,MICHIGAN

Summary

Dynamic professional with a proven track record in hospitality and education, exemplified by exceptional customer service at BJ's Restaurant & Brewhouse and a strong dance background from P&P Dance Centre. Skilled in multitasking and fostering teamwork, I excel in fast-paced environments, driving sales and enhancing guest/patient experiences through expert service and positive reinforcement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

BJ's Restaurant & Brewhouse
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Dance Teacher/Substitute

P&P Dance Centre
08.2024 - Current
  • Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
  • Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.
  • Cultivated a positive learning environment by establishing clear expectations and fostering open communication between students, parents, and staff.
  • Promoted creative expression to encourage students to explore dance as art and self expression through movement.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
  • Continually sought professional development opportunities to stay current with industry trends and maintain a high level of expertise in teaching dance techniques.

Server

Carrabba's Italian Grill
01.2021 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

To-Go Server

Applebee's Grill + Bar
10.2019 - 01.2021
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.

Education

Associate of Applied Science - Radiographic Technology

Washtenaw Community College
Ann Arbor, MI
05-2028

Skills

  • Strong work ethic
  • Teamwork and collaboration
  • Positive reinforcement
  • Strong multitasking
  • Exceptional customer service
  • Quick learner
  • Clear communication
  • Professional appearance
  • Class leadership
  • Hospitality service expertise
  • Salesmanship
  • Sense of urgency
  • Dance background

Certification

  • First Aid Certification
  • ServSafe Alcohol Certification - National Restaurant Association.
  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

Timeline

Server

BJ's Restaurant & Brewhouse
08.2024 - Current

Dance Teacher/Substitute

P&P Dance Centre
08.2024 - Current

Server

Carrabba's Italian Grill
01.2021 - 08.2024

To-Go Server

Applebee's Grill + Bar
10.2019 - 01.2021

Associate of Applied Science - Radiographic Technology

Washtenaw Community College

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Haley Roden