HALEY ROGERS

• Received and evaluated applications to look for missing and inaccurate information.
• Prepared records for site visits and file audits.
• Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
• Maintained composure in stressful situations, confrontations, interviews and records searches. I spoke with a wide range of people including physicians, program coordinators, and licensing assistants.
• Kept informed regarding industry changes, trends or best practices.
• Collected payment from applicants for miscellaneous fees, provided documentation and changed accounts to reflect current statuses.
• Confirmed data and licensing information through investigations and notified physicians of required changes to bring reported information into compliance with specific medical board requirements.
• Reviewed medical board requirements and updated investigation strategies to reflect board eligible information.
• Determined licensing eligibility by examining training history and comparing against established requirements.
• During my time here I was promoted directly from a Verification Specialist (Credentialist II) to the Credentialist III position. This promotion included several new responsibilities and allowed me to manage my own work load without direction.

This company provides remote Telemonitoring services for patients with Diabetes or Hypertension. I was responsible for patient intake coordination, medical records, and client relations. When I first started I was responsible for 150 patients from 20 different physicians. At my departure I was responsible for 260 patients from 40+ physicians.

• Supported Nurses and Tech employees with effective correspondence management, document coordination and customer relations. This included coordinating with family members and the care team for each patient.
• Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications. Each physician had specific requests on patient documentation, billing, and methods of communicating.
• Coordinated communications, authorization of services to Medicaid, recordkeeping and other administrative functions.
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
• Collected and logged client feedback about service experience to identify areas for improvement.
• Informed physicians of additional services offered by the company to develop opportunities for sales revenue.
• Fostered customer trust by addressing concerns and needs using targeted problem-solving.
• Assessed client needs and developed plans to adequately address current and future objectives.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Applied customer feedback to develop process improvements and support long-term business needs.

Due to the fast-paced environment I learned how to stay organized and to communicate accurately and effectively with all members of the country club. I was able to be placed into any function and was trusted to lead other servers by fostering a successful and helpful work environment.

• Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
• Set up for special events with up to 250 guests, planning in advance for special inventories, designing table settings and practicing drinks.
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.

• Taught groups of up to 100 dancers.
• Worked in team-based environment to uphold quality and continuity of service to all dancers.
• Encouraged diverse and unique dance students at every skill level through positive reinforcement and good sportsmanship.
• Created variety of original dance routines for different classes according to skill level and style.
• Managed exercise, conditioning and flexibility improvement programs.
• Conducted written and verbal evaluations of dancers to present to dance team directors.