Haley Rogers
LELAND,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Assistant Manager
The Farm Basket
05.2024 - Current
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Implemented promotional strategies that increased store traffic and sales performance.
- Analyzed sales trends to inform product selection and optimize inventory turnover rates.
- Coordinated with suppliers to maintain optimal stock levels and negotiate favorable terms.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Laborer
Family Business
06.2011 - Current
- Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
- Ensured accurate repair estimates by thoroughly inspecting vehicles and identifying all necessary parts and labor costs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Inspected vehicles to identify and document repair needs.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Installed interior and exterior trim, including moldings and emblems.
- Replaced glass, headlights and other lighting and electrical components.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Used welding and cutting tools to repair metal body parts.
- Applied sealants, caulks and rust preventatives to protect body and paint.
Manager
Dollar General
12.2016 - 08.2017
- .
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Oswego High School
Oswego, IL01-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Retail operations
- Recruiting and interviewing
Timeline
Assistant Manager
The Farm Basket
05.2024 - Current
Manager
Dollar General
12.2016 - 08.2017
Laborer
Family Business
06.2011 - Current
High School Diploma -
Oswego High School