Summary
Overview
Work History
Education
Skills
Timeline
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Haley Rowe

Madison,WI

Summary

Strong leader and problem-solver dedicated to streamlining operations. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Customer Experience Supervisor

NORD Gear Corporation
01.2023 - Current
  • Developed new employees and on-going performance assessment of current employees.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Managed PTO and timecards for employees.
  • Contained quality issues, conducted meetings and provided training on issues that were identified as 'big hitters'.
  • Created and maintained work instructions for daily processes.

Internal Sales Trainer

NORD Gear Corporation
10.2021 - 01.2023
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Trained on SAP processes and NORD product.
  • Provided customer support.

Internal Sales Representative

NORD Gear Corporation
02.2019 - 10.2021
  • Frequent business to business communication.
  • Assisted regularly with order purchasing and generating quotes for general accounts along with four direct accounts.
  • Worked with SAP software daily.
  • Provided customer support for their industrial gear boxes and electrical motors.

Puller

NORD Gear Corporation
11.2018 - 02.2019
  • Pull motor parts
  • Prep the parts for assembly
  • Drive forklift.

Shift Lead

Walgreens
02.2018 - 11.2018
  • Kept employees on task to meet business and customer needs.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
  • Assisted pharmacy during peak hours.


Education

High school or equivalent -

Wisconsin Heights High School
Mazomanie, WI
06.2018

Skills

  • Employee training & development
  • Multitasking & Prioritizing
  • Critical Thinking
  • Performance Monitoring

Timeline

Customer Experience Supervisor

NORD Gear Corporation
01.2023 - Current

Internal Sales Trainer

NORD Gear Corporation
10.2021 - 01.2023

Internal Sales Representative

NORD Gear Corporation
02.2019 - 10.2021

Puller

NORD Gear Corporation
11.2018 - 02.2019

Shift Lead

Walgreens
02.2018 - 11.2018

High school or equivalent -

Wisconsin Heights High School

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Haley Rowe