Strong leader and problem-solver dedicated to streamlining operations. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Experience Supervisor
NORD Gear Corporation
01.2023 - Current
Developed new employees and on-going performance assessment of current employees.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Managed PTO and timecards for employees.
Contained quality issues, conducted meetings and provided training on issues that were identified as 'big hitters'.
Created and maintained work instructions for daily processes.
Internal Sales Trainer
NORD Gear Corporation
10.2021 - 01.2023
Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Trained on SAP processes and NORD product.
Provided customer support.
Internal Sales Representative
NORD Gear Corporation
02.2019 - 10.2021
Frequent business to business communication.
Assisted regularly with order purchasing and generating quotes for general accounts along with four direct accounts.
Worked with SAP software daily.
Provided customer support for their industrial gear boxes and electrical motors.
Puller
NORD Gear Corporation
11.2018 - 02.2019
Pull motor parts
Prep the parts for assembly
Drive forklift.
Shift Lead
Walgreens
02.2018 - 11.2018
Kept employees on task to meet business and customer needs.
Completed store opening and closing procedures and balanced tills.
Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.