Haley Rowe
Madison,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Experience Supervisor
NORD Gear Corporation
01.2023 - Current
- Developed new employees and on-going performance assessment of current employees.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed PTO and timecards for employees.
- Contained quality issues, conducted meetings and provided training on issues that were identified as 'big hitters'.
- Created and maintained work instructions for daily processes.
Internal Sales Trainer
NORD Gear Corporation
10.2021 - 01.2023
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Trained on SAP processes and NORD product.
- Provided customer support.
Internal Sales Representative
NORD Gear Corporation
02.2019 - 10.2021
- Frequent business to business communication.
- Assisted regularly with order purchasing and generating quotes for general accounts along with four direct accounts.
- Worked with SAP software daily.
- Provided customer support for their industrial gear boxes and electrical motors.
Puller
NORD Gear Corporation
11.2018 - 02.2019
- Pull motor parts
- Prep the parts for assembly
- Drive forklift.
Shift Lead
Walgreens
02.2018 - 11.2018
- Kept employees on task to meet business and customer needs.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Assisted pharmacy during peak hours.
Education
High school or equivalent -
Wisconsin Heights High School
Mazomanie, WI06.2018
Skills
- Employee training & development
- Multitasking & Prioritizing
- Critical Thinking
- Performance Monitoring
Timeline
Customer Experience Supervisor
NORD Gear Corporation
01.2023 - Current
Internal Sales Trainer
NORD Gear Corporation
10.2021 - 01.2023
Internal Sales Representative
NORD Gear Corporation
02.2019 - 10.2021
Puller
NORD Gear Corporation
11.2018 - 02.2019
Shift Lead
Walgreens
02.2018 - 11.2018
High school or equivalent -
Wisconsin Heights High School
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