Haley Royal
Raleigh,NC
Summary
Highly adaptable and detail-oriented professional with a strong foundation in fast-paced environments, exceptional organizational skills, and a commitment to efficiency. Experienced in multitasking, problem-solving, and delivering high-quality service under pressure. As Editor-in-Chief of my high school yearbook, I developed leadership, project management, and editorial skills, overseeing content creation and publication. Graduated summa cum laude, demonstrating academic excellence, discipline, and a strong analytical mindset. Attended NC State University, further refining my research, communication, and critical thinking abilities. Seeking a full-time position in a professional setting where I can apply my strong work ethic, adaptability, and problem-solving skills to contribute effectively to a dynamic team.
Overview
4
4
years of professional experience
Work History
Hostess
Academy Street Bistro
10.2024 - 03.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Server
The Flying Biscuit Cafe
04.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Hostess
Angus Barn
09.2022 - 09.2023
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Hostess
Manchesters Bar And Grill
09.2021 - 09.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating seating charts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
Education
No Degree - Communications
North Carolina State University
Raleigh, NCNo Degree - Paralegal Studies
Wake Technical Community College
Raleigh, NC12-2025
High School Diploma -
Leesville Road High School
Raleigh, NC05-2023
Skills
- Effective multitasking
- Customer service
- Professional Phone Communication
- Strong Verbal Skills
- Conflict Resolution Skills
- Effective Time Management
- Versatile Team Player
- Dependable and responsible
- Proficient Computer Skills
- Proficient in Microsoft Office
- Graphic Design Experience with Canva and AdobePhotoshop
- Digital Marketing Proficiency
Timeline
Hostess
Academy Street Bistro
10.2024 - 03.2025
Server
The Flying Biscuit Cafe
04.2024 - 08.2024
Hostess
Angus Barn
09.2022 - 09.2023
Hostess
Manchesters Bar And Grill
09.2021 - 09.2022
No Degree - Communications
North Carolina State University
No Degree - Paralegal Studies
Wake Technical Community College
High School Diploma -
Leesville Road High School
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